What's New

New Release for BotPenguin

The release details are as follows:

We are excited to announce a comprehensive set of new features aimed at improving the BotPenguin platform. These features are designed to provide users with more flexibility, faster interactions, and a superior overall user experience.

1. Tilopay Integration for WhatsApp Payments

We have added Tilopay as a payment option within the WhatsApp payment component. This new integration allows users to choose Tilopay for secure and seamless transactions directly through WhatsApp. This provides more payment method flexibility, catering to a broader range of user preferences.

2. Enhanced Custom Prompt Limit

We have increased the custom prompt limit to 25,000 characters, empowering users to create more extensive and detailed prompts. This expansion accommodates complex conversational requirements and supports more sophisticated chatbot interactions.

Note: For using this functionality you must be using the a version of GPT above 3.5 Turbo

3. ChatGPT Response Streaming

Our latest release includes the addition of response streaming for ChatGPT. This enhancement allows users to experience faster and more interactive replies in real time, significantly improving the chatbot’s responsiveness and user engagement.

4. Chat Window Enhancements

We have introduced multiple updates to the chat window component to elevate the user experience:

• Custom CSS Support for Launcher and Bot Icon Placement: Users can now apply custom CSS to control the appearance and placement of the chat launcher and bot icons, providing greater design flexibility.
  

  

• CTA bubble position : You can configure the placement of the CTA bubble wether you want it on the left or on the top.
  

  

  
  

• Multiple CTA Support: We have added the capability to include multiple Call-to-Action (CTA) buttons, giving users more options to guide conversations and direct users toward specific actions. The maximum limit of the buttons is 6.
  

  

• Chat Window Expansion: The chat window can now be expanded, offering users a more comprehensive view and better interaction experience.
  

  

  
  How it works:
  The AI waits for a few seconds after you stop typing before responding. Here's how it works:

  1. Start Typing: Enter your query or message.

  2. Keep Adding Information: You have a short window[Time selected by you] to add more details without the AI immediately responding.

  3. AI Response: Once you stop typing and the timer runs out, the AI processes everything you entered and provides a complete response. To enhance session management, we have implemented an inactivity timer. This feature helps maintain efficient resource usage and keeps conversations timely by managing inactive sessions.
     

  

The release details are as follows:

Follow-up Question Feature

What is it?
The Follow-up Question feature is designed to handle situations where the bot is unable to answer a user's query. In such cases, the bot will proactively suggest follow-up questions that users can ask. This ensures the conversation doesn't reach a dead-end and allows the user to explore alternative topics or solutions seamlessly. By offering these suggestions, the bot keeps the interaction engaging and helps guide the user toward a resolution.

For example, if the bot can't provide an exact answer, it might suggest questions like:

• "Would you like to know more about [Topic A]?"

• "Do you want to connect with a human agent for assistance?"

This ensures that users don’t feel stuck and always have the option to explore alternative topics or solutions.

How it benefits users:

1. Prevents Conversation Dead-Ends

2. Increased User Engagement

3. Customer-Friendly Interactions

4. Seamless Transition to Human Support

Dynamic Columns for the Inbox

What is it?
The dynamic columns feature allows users to customize the layout of their inbox. You can add, remove, or rearrange columns based on what’s most relevant for your workflow, ensuring a more tailored and efficient experience.

How it benefits users:

1. Improved Productivity:
   Users can organize their inbox to display only the most relevant information, reducing clutter and making it easier to manage multiple conversations simultaneously.

2. Tailored Views for Different Roles:
   Teams can customize their views based on specific roles or needs. For example, a sales team might prioritize lead status and contact details, while support teams can focus on issue categories and ticket priorities.

3. Quick Access to Key Information:
   Dynamic columns allow users to quickly locate important details without switching screens or scrolling excessively.

4. Scalability for Growing Teams:
   As businesses grow and handle more interactions, the ability to adapt the inbox layout ensures teams can manage their workload efficiently without feeling overwhelmed.

Release details are as follows:

• Shopify Integration Improvement
  We’ve added fields for Client ID and Client Secret to simplify and improve key management in the Shopify integration.

• Instagram Bot Onboarding Fixed
  Resolved an issue where users couldn’t create Instagram bots during the onboarding process. Everything will now work seamlessly!

• WhatsApp Flow Optimization
  Removed delays in syncing custom attributes in WhatsApp flows, making attribute mapping faster and more efficient.

• Zoho Desk Integration Update
  Fixed connectivity issues with Zoho Desk to ensure smoother integration and enhanced functionality.

• Subscription UI and Email Notifications

  • Updated the subscription UI for accounts on hold, adding a red dot indicator in the sidebar and a banner to notify account status.

  • Email notifications will now keep you informed about your account's subscription status.

• Agent Online Status in Transfers
  Introduced a feature to show whether agents are online in the "Transfer to" list. This makes it easier to find and transfer to available agents.