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Ability to pin/lock flow nodes(Component) in place

Hello team, I would like to request a "Pin Node" option in the chatbot flow builder. Currently, when opening a flow with multiple nodes, the layout automatically rearranges itself. This auto-adjustment changes the position of nodes, making complex flows chaotic and difficult to follow. Having an option to lock or pin node positions would help maintain a clear, customized visual layout

vijayinFeature Requests

Date-Based Payment & Subscription Reminders in Drip Campaigns

Please add a date-based trigger/reminder option within Drip Campaigns for handling dynamic payment and subscription due dates. Use Case: Allow setting dynamic triggers (e.g., send message 3 days, 7 days, or 1 week prior to a specific customer's payment/subscription due date). For example, if Customer A's payment date is on the 10th, a reminder broadcast should automatically trigger 7 days prior (on the 3rd). If Customer B's subscription renews on the 20th, the campaign should automatically trigger on the 13th. This feature will allow seamless automated follow-ups and payment reminders tailored to each customer's individual billing schedule.

vijayinFeature Requests

Custom Table Columns in Inbox Appointments View

Hi Team, I would like to request a feature to customize and configure table columns under Inbox > Appointments ("Manage Your Appointments"). Currently, only fixed columns are displayed. Adding a "Configure Columns" option will allow us to show additional fields such as Customer Name, Phone Number, or Custom Attributes directly in the appointments table. Please consider adding this customization option in future updates. Thanks!

vijayinFeature Requests

Support for Multiple Google Calendars under a Single Gmail Account

Please allow connecting and managing multiple sub-calendars (e.g., Chat Vox, A department, B department, etc.) under a single Gmail account. Currently, separate Google accounts are required to sync different calendars. Enabling multi-calendar integration within one account will streamline appointments across different departments or services without needing multiple email logins. it's help in if customer have more different services and department.

vijayinFeature Requests

2 | Planned

Voice Bot Usage Limited to Voice and AI Voice Minutes Only

Voice Bot and Telephony Bot consumption is scoped down to Voice Minutes and AI Voice Minutes only. Human-agent voice conversation via Inbox is scoped down to Voice Minutes only. Messages and AI Messages are removed from both.

Aamya PandeyinFeedback24 days ago

5 | Released (Beta)

Inbox Template – Persistent Mappings

Sending a WhatsApp template from Inbox means filling in every variable by hand — pick an attribute from a dropdown, type a fallback value, upload a file for a media header. Today that work is thrown away the moment the modal closes, so the next send starts from blank. This feature remembers it. The mapping an agent used is saved against the template and restored the next time anyone on the same customer account opens it — a different agent, a different lead, a different day.