Telegram API

Add enhancements of Telegram API for ease of work

Yuvraj Singh

💡 Feature Requests

Interactions on Platform

Have the interactions open through a new link, similar to the videos and links on the platform

Yuvraj Singh

💡 Feature Requests

Redirect Flow to Specific Component

Enhance the redirect flow component to support redirection to a specific component within the target flow.

Yuvraj Singh

💡 Feature Requests

Ability to Edit Created Add-Ons

Enable partners to edit existing add-ons so they can update details and assign them to both new and existing plans.

Yuvraj Singh

💡 Feature Requests

Insert Component at Specific Position in Visual Flow

Allow users to add new components at a chosen position within the visual flow, rather than defaulting to the end.

Yuvraj Singh

💡 Feature Requests

Customizable Live Chat Acceptance Message

Allow partners to edit the system message "Live chat request has been accepted" to their preferred language or wording

Yuvraj Singh

💡 Feature Requests

Header on Single Choice

Have a header included in the single choice componenet

Yuvraj Singh

💡 Feature Requests

Bookly Integration

Yuvraj Singh

💡 Feature Requests

Enhanced Order Details in Inbox

Update the order section in the inbox to include full order information: item names, quantities, and lead address (if provided).

Yuvraj Singh

💡 Feature Requests

Adding Transactional Charges

We want a feature to add the transactional charges to the bills being generated.

Yuvraj Singh

💡 Feature Requests

Rich Text and Variable Positioning in Templates

Enable support for bold text formatting in message templates and allow precise placement of variables within the content

Yuvraj Singh

💡 Feature Requests

API Integration for Third-Party Invoice and Ledger Management

Enable API integration with third-party applications to send invoices and access ledger accounts directly from our platform.

Yuvraj Singh

💡 Feature Requests

Carousel Template Video Limit Issue

Currently, the carousel template allows only up to 5 messages with videos. This limitation needs to be removed or extended to support more items. Request marked as high priority for immediate resolution.

Yuvraj Singh

💡 Feature Requests

Customizable Email Message Content

Enable partners to fully customize the content of emails sent through the platform. This includes subject line, body text, and language, allowing them to align messaging with their brand and audience preferences.

Yuvraj Singh

💡 Feature Requests

Analytics Enhancement

Average Response Time Per Agent – Track the time each agent takes to respond after a live chat request. Waiting Time per Service/Attendant – Show how long users wait before an agent engages, broken down by agent. Total Conversations per Channel – Display conversation counts segmented by Website, WhatsApp, and Instagram. Unread Messages Count – Show the total number of unread messages across all channels. Completed Services Count – Track how many service interactions have been marked as completed.

Yuvraj Singh

💡 Feature Requests

Create and Update Contact on Template Delivery for Zoho

Create Contact on Successful Template Delivery – Automatically create a contact when a template message is successfully delivered, ensuring lead records in Zoho include names and aren’t left incomplete. Update Existing Contact Records – Add support to update contact details when the same user reaches out again with new concerns. This ensures new Zoho tickets are generated and linked correctly to updated contact data.

Yuvraj Singh

💡 Feature Requests

Live Agent Availability Detection and Auto-Response

Add a feature to detect if a team member is unavailable for live chat. If no agents are online, the system should automatically send a message to inform the end user and guide them on next steps (e.g., expected response time or alternative support options).

Yuvraj Singh

💡 Feature Requests

Map Manual Responses in WhatsApp Single Choice Component

Enable mapping of manually entered responses when the “Allow manual response” toggle is active in the WhatsApp single choice component. Currently, the next component gets triggered regardless of the user input.

Yuvraj Singh

💡 Feature Requests

Birthday Reminders

Clients are requesting an automated reminder feature for birthdays and payments, allowing scheduled notifications via WhatsApp, email, or SMS

Yuvraj Singh

💡 Feature Requests

Playback Speed of Audio Change

Have the ability to change the playback speed of Audio messages in all bots

Yuvraj Singh

💡 Feature Requests