User Segmentation & Auto-Tagging in Inbox
Currently, only users who complete all steps (phone, email, call booking) appear in the Contacts section, while the Chats section includes all interactions—such as users who clicked and exited, or those handed over to a live agent (see attached screenshot). I’d like to request: Segmentation for all users who engage with the chatbot, regardless of completion status. Automatic tag assignment based on user behavior (e.g. exited early, partial info, live agent takeover) for better filtering and follow-up.
Shubhi Nagar
💡 Feature Requests
User Segmentation & Auto-Tagging in Inbox
Currently, only users who complete all steps (phone, email, call booking) appear in the Contacts section, while the Chats section includes all interactions—such as users who clicked and exited, or those handed over to a live agent (see attached screenshot). I’d like to request: Segmentation for all users who engage with the chatbot, regardless of completion status. Automatic tag assignment based on user behavior (e.g. exited early, partial info, live agent takeover) for better filtering and follow-up.
Shubhi Nagar
💡 Feature Requests
Contacts by departament our team.
Would be nice to have contacts not just split by the bots avaible, but by each department and team that the agents are on. It would simplify the search for contacts to the assigned only agents. It would be like having 5 stores in one number, where each store would have shown their contacts only!
Yuri
💡 Feature Requests
Contacts by departament our team.
Would be nice to have contacts not just split by the bots avaible, but by each department and team that the agents are on. It would simplify the search for contacts to the assigned only agents. It would be like having 5 stores in one number, where each store would have shown their contacts only!
Yuri
💡 Feature Requests
3 | In Progress
Phone Number Details
Addition of detail display screen that shows the details on the current bot, including its display name and phone number
Yuvraj Singh
💡 Feature Requests
3 | In Progress
Phone Number Details
Addition of detail display screen that shows the details on the current bot, including its display name and phone number
Yuvraj Singh
💡 Feature Requests
3 | In Progress
Google Sheet Broadcast Capabilities
Allowing for WhatsApp Broadcast using Google Sheets, in addition to CSV.
Yuvraj Singh
💡 Feature Requests
3 | In Progress
Google Sheet Broadcast Capabilities
Allowing for WhatsApp Broadcast using Google Sheets, in addition to CSV.
Yuvraj Singh
💡 Feature Requests
3 | In Progress
Timer on WhatsApp Bot
Showcasing the time remaining on any WhatsApp conversation (normal time for conversation is 24 hours)
Yuvraj Singh
💡 Feature Requests
3 | In Progress
Timer on WhatsApp Bot
Showcasing the time remaining on any WhatsApp conversation (normal time for conversation is 24 hours)
Yuvraj Singh
💡 Feature Requests
5 | Released (Beta)
Custom Tabs
Add custom tabs to your dashboard, setting your own custom names, icons and locations, making everyday work simpler, faster and more efficient.
Yuvraj Singh
💡 Feature Requests
5 | Released (Beta)
Custom Tabs
Add custom tabs to your dashboard, setting your own custom names, icons and locations, making everyday work simpler, faster and more efficient.
Yuvraj Singh
💡 Feature Requests
2 | Planned
Google Sheet Enhanced Integration
Enhancing Google Sheets integration with lead data transfer and two-way automation for seamless chatbot interaction.
Yuvraj Singh
💡 Feature Requests
2 | Planned
Google Sheet Enhanced Integration
Enhancing Google Sheets integration with lead data transfer and two-way automation for seamless chatbot interaction.
Yuvraj Singh
💡 Feature Requests
Voice Bots Upgradation
Enhancing voice and chat capabilities with AI-driven automation, seamless file handling, and improved user interaction.
Yuvraj Singh
💡 Feature Requests
Voice Bots Upgradation
Enhancing voice and chat capabilities with AI-driven automation, seamless file handling, and improved user interaction.
Yuvraj Singh
💡 Feature Requests
3 | In Progress
Introduction of WhatsApp Conversational Components
Adding ice-breaker and chatbot commands capabilities to WhatsApp chatbot, easing conversations.
Yuvraj Singh
💡 Feature Requests
3 | In Progress
Introduction of WhatsApp Conversational Components
Adding ice-breaker and chatbot commands capabilities to WhatsApp chatbot, easing conversations.
Yuvraj Singh
💡 Feature Requests
3 | In Progress
Additional Mobile Features
Containing a wide variety of improvements to UI, Analytics, Bot Settings, etc.
Yuvraj Singh
💡 Feature Requests
3 | In Progress
Additional Mobile Features
Containing a wide variety of improvements to UI, Analytics, Bot Settings, etc.
Yuvraj Singh
💡 Feature Requests
5 | Released (Beta)
AI Analytics
Allows AI to be utilized to serve analytics, empowering businesses with data-driven insights, enabling smarter decision-making and enhanced customer engagement.
Yuvraj Singh
💡 Feature Requests
5 | Released (Beta)
AI Analytics
Allows AI to be utilized to serve analytics, empowering businesses with data-driven insights, enabling smarter decision-making and enhanced customer engagement.
Yuvraj Singh
💡 Feature Requests
Text Input Field Size
The input box is too small and does not expand vertically, making it extremely difficult to type long messages.
Demandu Contact About 1 month ago
📥 Feedback
Text Input Field Size
The input box is too small and does not expand vertically, making it extremely difficult to type long messages.
Demandu Contact About 1 month ago
📥 Feedback
3 | In Progress
AI Agents
AI Agents within BotPenguin, enabling autonomous, goal-driven AI entities that can take actions, retrieve information, and execute workflows based on predefined objectives. These AI Agents will allow users to automate complex tasks such as lead qualification, customer support resolution, and sales follow-ups without manual intervention. Key Benefits: Autonomous decision-making for customer engagement. Seamless workflow execution with third-party API integrations. Continuous learning & adaptation to improve efficiency over time.
BotPenguin Tech Team
💡 Feature Requests
3 | In Progress
AI Agents
AI Agents within BotPenguin, enabling autonomous, goal-driven AI entities that can take actions, retrieve information, and execute workflows based on predefined objectives. These AI Agents will allow users to automate complex tasks such as lead qualification, customer support resolution, and sales follow-ups without manual intervention. Key Benefits: Autonomous decision-making for customer engagement. Seamless workflow execution with third-party API integrations. Continuous learning & adaptation to improve efficiency over time.
BotPenguin Tech Team
💡 Feature Requests