1. Background & Objective Currently, when our system integrates with Shopify, we need a more comprehensive grasp of customer purchasing behavior and order information. The objective of this requirement is to retrieve customer order items and detailed order information in real-time through the Shopify API. This will empower downstream automation workflows (such as abandoned cart recovery, post-purchase follow-ups, and personalized messaging) and sync order history directly into the agent inbox, boosting merchant efficiency and the overall customer experience. 2. Functional Requirements API Integration & Data Synchronization: Connect to Shopify's Orders API (or GraphQL Admin API) to sync data whenever specific webhook events are triggered (e.g., Order Creation orders/create, Order Update orders/updated). Required Data Fields: Order Summary: Order ID, Order Number, Created At (timestamp), Total Price, Currency, Financial Status, Fulfillment Status. Order Line Items: Product Name & Variant Title Product ID / Variant ID / SKU Quantity purchased Unit Price & Total Discount Product Image URL Customer Details: Customer Name, Email, Phone Number, Shipping Address. 3. Use Cases & Business Logic Agent Inbox (Unified Inbox / Agent View): When a customer support agent or AI Agent interacts with a customer, the system's sidebar or detail panel must dynamically display that customer's Shopify historical orders and the specific items inside their current order to help resolve post-purchase inquiries quickly. Automation & Drip Campaigns: The system can trigger targeted automated messages based on specific items purchased (e.g., if a customer buys "Product A", automatically send a product guide or cross-sell recommendation for "Product B" 7 days later). 4. Non-Functional Requirements Data Real-time Sync: Webhooks should be implemented to ensure any order status updates on Shopify are synced to our platform within 1 minute. Security & Permissions: Ensure that the merchant's Shopify Access Token is granted the correct scopes to read orders (read_orders) and is stored securely with strong encryption.

Anthony

💡 Feature Requests

Our company would like to request an integration of Viber a messaging platform which is much popular brand in the Philippines. I want to see all the messages from Viber to the unified inbox within the platform. https://www.viber.com/en/?utm_source=opera&utm_medium=welcome

alupig

💡 Feature Requests

Showcase the summary for AI Agents in the Inbox

Yuvraj Singh

💡 Feature Requests

Add the option for users to showcase their product catalogs supported by Instagram via their Chatbots and Agents

Yuvraj Singh

💡 Feature Requests

Improve abandoned cart recovery with additional personalization options using more customer, product, and cart variables. Enable dynamic CTA links in automated messages for a better customer journey. Introduce post-order feedback automation to help Shopify merchants collect customer feedback after order completion.

Yuvraj Singh

💡 Feature Requests

Audit logs for tracking all important partner actions and activities. Analytics dashboard for customer, plan, revenue, and usage insights. Bulk customer management actions like exports, plan assignment, and suspension. AI configuration controls and advanced role-based access permissions.

Yuvraj Singh

💡 Feature Requests

Add logging for important activities in the mobile application. Track key user and system actions to improve monitoring and issue tracking.

Yuvraj Singh

💡 Feature Requests

Enhance the Visual Chatbot Builder experience with improved UI consistency and usability updates. Optimize canvas interactions, improve component visibility, and simplify bot creation workflows. Introduce improved action navigation, updated component selection experience, and enhanced flow-building controls.

Yuvraj Singh

💡 Feature Requests

Revamp the customer signup experience by introducing additional profile fields and a simplified verification process. Replace email activation links with OTP-based verification through email and phone. Enable region-based phone OTP delivery with WhatsApp OTP for India users and SMS OTP for users in the rest of the world.

Yuvraj Singh

💡 Feature Requests

Redesigning website chatbot installation page, allowing users to more easily differentiate between different installation methods.

Yuvraj Singh

💡 Feature Requests

Upgrading Telegram and MS Teams onboarding to new onboarding, similar to all other channels Allow users to create chatbot first, then connect chatbot.

Yuvraj Singh

💡 Feature Requests

Introduce availability of Mercado Pago Payment gateway

Yuvraj Singh

💡 Feature Requests

Allow WhatsApp Coexistance to sync 6 months of history chats with BotPenguin Inbox

Yuvraj Singh

💡 Feature Requests

Allow for access into team member accounts via Users and Team module.

Yuvraj Singh

💡 Feature Requests

Added search and filtering capabilities in Partner Panel → Feedback. Filter feedback by Type, Reason, and Date Range for faster tracking and management.

Yuvraj Singh

💡 Feature Requests

Embedding Meta Automated Onboarding into platform for WA chatbot

Yuvraj Singh

💡 Feature Requests

Google Appointment Component to Instagram and Facebook chatbots Drip Campaign enhancement in to bring on par with WhatsApp

Yuvraj Singh

💡 Feature Requests

Add the ability for the delay component to fully stop the flow, and then continue once the flow condition has been achieved.

Yuvraj Singh

3

💡 Feature Requests

Giving some default templates for partners to give to their customers

Yuvraj Singh

💡 Feature Requests

Addition of Shopee Ecommerce store on BotPenguin

Yuvraj Singh

💡 Feature Requests