BotPenguin Roadmap

Notification Sound

As soon a message is received, notification sound should ping. This can be turned on an off on the basis of agent preference.

Animesh Verma

White-label landing page

KanBan View of Leads

Inbox Enhancements

We are bringing many more new features to the Inbox such as Edit message Delete message Copy message Forward message Quote message Mark the message as starred Start new conversations

New Followers Instagram

Can Atuomations or Drip campaigns be send to every new follower in Instagram. Manychat has that feature its super useful.

juliof787

AI Flow Builder

Having an AI Chatflow builder; Allowing users to create and edit chatflows simply by providing the prompts for the same.

1 | Planned

Committed and queued

Live chat trigger

Live chat trigger using keyword in the website bot

Prince Piyush

Application Logging V1

Add logging for important activities in the mobile application. Track key user and system actions to improve monitoring and issue tracking.

Integration Enhancements

-> Capability to Call Integration from the Chatflows -> Ability to Proper test and get the existing one working -> Add new tools for Agents

Additional payment gateway charges

Allow agencies to configure and apply additional payment gateway charges (fixed or %) with clear checkout/transaction visibility.

Shopify Automation Enhancements

Improve abandoned cart recovery with additional personalization options using more customer, product, and cart variables. Enable dynamic CTA links in automated messages for a better customer journey. Introduce post-order feedback automation to help Shopify merchants collect customer feedback after order completion.

Partner Enhancements

Audit logs for tracking all important partner actions and activities. Analytics dashboard for customer, plan, revenue, and usage insights. Bulk customer management actions like exports, plan assignment, and suspension. AI configuration controls and advanced role-based access permissions.

Analytics Enhancements

Expand analytics capabilities across templates, broadcasts, subscriptions, auto-replies, drip campaigns, and live chat.

Feedback

Voice Bot Usage Limited to Voice and AI Voice Minutes Only

Voice Bot and Telephony Bot consumption is scoped down to Voice Minutes and AI Voice Minutes only. Human-agent voice conversation via Inbox is scoped down to Voice Minutes only. Messages and AI Messages are removed from both.

Add support for more LLM Providers in AI agents

Integration of Gemini and Claude and Deepseek as a provider in the ai-agents

Chatbot enhancements for Voice & Image Message Handling

if a visitor replies with a voice note or an image instead of text, the bot uses AI to understand it (transcribe the voice, read the image) and continues the flow.

2 | In Progress

Actively being built

Delay Component in WhatsApp Enhancement

Add the ability for the delay component to fully stop the flow, and then continue once the flow condition has been achieved.

Inbox → Chatflow Message Redirector

Allow clicking an inbox message to open the corresponding chatflow when multiple chatflows exist in a bot.

History Sync with WhatsApp Coexistance

Allow WhatsApp Coexistance to sync 6 months of history chats with BotPenguin Inbox

Chatbot Overview Page

Introduce a centralized chatbot overview dashboard with actionable insights, key metrics, and intuitive navigation.

Add AI Messages Directly to Plans

Include AI messages directly within Plans to streamline plan management and improve usability.

Integration Enhancements (V1)

Streamline integrations with improved interoperability, centralized usage, and tool-based execution capabilities.

User or live agent inactivity flow

Add a user or live agent inactivity flow that executes a chat flow at a specific time of inactivity. For example: if any user stops talking to the bot for more than 10 minutes, execute a flow where a message is sent to the user asking them if they want to continue the conversation, then if it has passed more than an hour, send the user a farewell message reminding them that they can write the bot any time.

Celcom

3 | QA/UAT

Actively being built

Subscription Panel Enhancements

Yearly add-ons will show the correct yearly usage limits. Partners can split their message quota between WhatsApp and other channels. Setup fees will no longer be applied when upgrading to a higher plan. Subscription prices will automatically match the user's country and currency. Find customers and partners faster with new filtering options.

Global Shortcuts

Creating a set of Global Shortcut keys that help users to perform quick navigation actions

Business-scoped user IDs Implementations

Add support for meta bsuid

Zid Integration

Connect your Zid store to your WhatsApp chatbot to automate customer interactions and shopping experiences. Connect your Zid store with your WhatsApp chatbot. Let customers browse products directly on WhatsApp.

Send Template & Start Bot

Whenever a team member sends a WhatsApp template from the Inbox, two options will be available: 1. Send Template & Start Bot 2. Send Template & Start Live Chat

Bot Installation through Tag Manager

Allow users to install their chatbots using Google Tag Manager

Rich Text and Variable Positioning in Templates

Support rich text (bold etc) in templates and allow precise variable placement within template content.

4 | Released (Beta)

151

Actively being built

AI Agents

AI Agents within BotPenguin, enabling autonomous, goal-driven AI entities that can take actions, retrieve information, and execute workflows based on predefined objectives. These AI Agents will allow users to automate complex tasks such as lead qualification, customer support resolution, and sales follow-ups without manual intervention. Key Benefits: Autonomous decision-making for customer engagement. Seamless workflow execution with third-party API integrations. Continuous learning & adaptation to improve efficiency over time.

BotPenguin Tech Team

WhatsApp Order Management

Advance Analytics

Allowing customers to view advance analytics of chats including chatbot engagement, live session analytics and user demographics in different time based granularities(day, week, month, etc.)

BotPenguin Tech Team