The BotPenguin Roadmap is a clear guide to our platform’s upcoming features, improvements, and long-term plans. It provides an overview of where we’re heading and what’s in store for our partners and users.

0 | Not Started

1 | Queued

2 | Planned

3 | In Progress

4 | QA/UAT

5 | Released (Beta)

BotPenguin Roadmap

Launcher Icon Design Options

An Anonymous User

Themes for Widgets

Follow up features - Email, SMS & WhatsApp

Zoho Integration

GHL Integration

Product Recommendation Feature

Agent to Agent Messaging

Enhance WhatsApp Webhook Notifications

We are bringing a new, updated version for Chatbot builder soon.

Chatbot builder Enhancement

Voice Bots v1.0

Bitrix Integration

Bitrix Open Channel Integration

WhatsApp Payments

WhatsApp Order Management

We are bringing many more new features to the Inbox such as<ol><li>Edit message</li><li>Delete message</li><li>Copy message</li><li>Forward message</li><li>Quote message</li><li>Mark the message as starred</li><li>Start new conversations</li></ol>

Inbox Enhancements

Enhanced capability to configure your own assistants using BotPenguin.

AI Assistants

BotPenguin Tech Team

Retrain from Conversation History

KanBan View of Leads

Advance Analytics

Training Chatbot Through Other Data Sources

Deep integration with Shopify

Bot Analysis: Weekly Report for Customer Insights

Integration with Open Table

Shopify Actions: Native support for Shopify actions like sending product cards and checking order history.

Mailchimp and Active Campaign integrations

Create chat flow by Providing Prompts

Forms in Website Chat

Scheduled Auto Resync for Knowledge Bases

Managing the AI Replies on Facebook/instagram Comments

Send &amp; Receive the Audio messages on WhatsApp

WhatsApp Audio Messages

WhatsApp Flows with Endpoints

Integration with make.com

Enhancements

Right to Left CSS

The rules will be created using a new chat component “If/Else condition”, where use will be able to create the condition using the contact’s attributes and take action accordingly.Here are details for the same<ul><li>Allowed Attribute are Name, Assigned agent, Email, Phone, Country, Date, Time and Other Custom Attributes</li><li>Allowed conditions (Will vary based on attributes) are Is, Is not, More than, Less than, Start with, Does not start with, End with, Does not end with, Contains and Does not contain</li><li>Allowed Action are Assign Chat to team user, Assign Tags, Change Status, Set subscriber Status, Next Message, Add in the groups, Add in drip campaigns, Start a New chat flow</li></ul>

If/else Conditions Component

Let the AI detect the user chat intent and trigger flows or messages based on the intent. Now you can manage<ol><li>Your own AI personas</li><li>Chat Intents </li><li>Trigger flows or Custom Messages based on the Chat Intent</li></ol>

Intent Detector & Management

Web bots have become more powerful now. You can create multiple flows in the Web Bots as well. and Redirects chats from one flow to another.