The BotPenguin Roadmap is a clear guide to our platform’s upcoming features, improvements, and long-term plans. It provides an overview of where we’re heading and what’s in store for our partners and users.

0 | Not Started

1 | Planned

2 | In Progress

3 | QA/UAT

4 | Released (Beta)

BotPenguin Roadmap

As soon a message is received, notification sound should ping. This can be turned on an off on the basis of agent preference.

2 | Planned

Notification Sound

Animesh Verma

Bot Analysis: Weekly Report for Customer Insights

An Anonymous User

Agent to Agent Messaging

Launcher Icon Design Options

Merging Contact

Enhancing Google Sheets integration with lead data transfer and two-way automation for seamless chatbot interaction.

Google Sheet Enhanced Integration

Yuvraj Singh

Live Typing Preview

2FA Integration for Customer Account

Image Corousal for all Bots

Dynamic Rule based Contact Groups

AI Agents within BotPenguin, enabling autonomous, goal-driven AI entities that can take actions, retrieve information, and execute workflows based on predefined objectives. These AI Agents will allow users to automate complex tasks such as lead qualification, customer support resolution, and sales follow-ups without manual intervention.Key Benefits:<ul><li>Autonomous decision-making for customer engagement.</li><li>Seamless workflow execution with third-party API integrations.</li><li>Continuous learning &amp; adaptation to improve efficiency over time.</li></ul>

3 | In Progress

AI Agents

BotPenguin Tech Team

WhatsApp Order Management

Live chat trigger using keyword in the website bot

Live chat trigger

Prince Piyush

We are bringing many more new features to the Inbox such as<ol><li>Edit message</li><li>Delete message</li><li>Copy message</li><li>Forward message</li><li>Quote message</li><li>Mark the message as starred</li><li>Start new conversations</li></ol>

Inbox Enhancements

Adding ice-breaker and chatbot commands capabilities to WhatsApp chatbot, easing conversations.

Introduction of WhatsApp Conversational Components

Triggering of Chatbot on Instagram from a specified keyword.

Instagram Bot Keyword triggering

We are bringing a new, updated version for Chatbot builder soon.

Chatbot builder Enhancement

Adding multiple enhancements to WhatsApp templates.

WhatsApp Enhancements

Making changes to Trigger UI for uniformity and understandability.

Trigger UI Changes

Addition of detail display screen that shows the details on the current bot, including its display name and phone number

Phone Number Details

White-label landing page

Deep integration with Shopify

KanBan View of Leads

Mailchimp and Active Campaign integrations

Follow up features - Email, SMS & WhatsApp

Forms in Website Chat

Enhancing voice and chat capabilities with AI-driven automation, seamless file handling, and improved user interaction.

Voice Bots Upgradation

Drip Campaign Analysis

Integration with Open Table

SMS chatbot Automation

Allowing customers to view advance analytics of chats including chatbot engagement, live session analytics and user demographics in different time based granularities(day, week, month, etc.)

4 | QA/UAT

Advance Analytics

Bitrix Integration

Bitrix Open Channel Integration

Having an AI Chatflow builder; Allowing users to create and edit chatflows simply by providing the prompts for the same.

Create chat flow by Providing Prompts

Date/Time Sharing with Custom Attributes

5 | Released (Beta)

Voice Bots v1.0

Send &amp; Receive the Audio messages on WhatsApp

WhatsApp Audio Messages

Training Chatbot Through Other Data Sources

Enhance WhatsApp Webhook Notifications

Scheduled Auto Resync for Knowledge Bases

WhatsApp Payments

Managing the AI Replies on Facebook/instagram Comments

Allows AI to be utilized to serve analytics, empowering businesses with data-driven insights, enabling smarter decision-making and enhanced customer engagement.