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User or live agent inactivity flow

Feature Requests

Add a user or live agent inactivity flow that executes a chat flow at a specific time of inactivity. For example: if any user stops talking to the bot for more than 10 minutes, execute a flow where a message is sent to the user asking them if they want to continue the conversation, then if it has passed more than an hour, send the user a farewell message reminding them that they can write the bot any time.

Posted by Celcom
Status: 3 | In Progress1 comment

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Comments1

  • Celcom

    Hi team. Could you please confirm if this request has been reviewed and if you already have an estimated timeline for implementation?

    Thank you in advance.