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5 | Released (Beta)
Inbox Template – Persistent Mappings
Sending a WhatsApp template from Inbox means filling in every variable by hand — pick an attribute from a dropdown, type a fallback value, upload a file for a media header. Today that work is thrown away the moment the modal closes, so the next send starts from blank. This feature remembers it. The mapping an agent used is saved against the template and restored the next time anyone on the same customer account opens it — a different agent, a different lead, a different day.
5 | Released (Beta)
Enable Shopify 'Order Delivered' Status Integration on Platform
Allow customers to set up templates when an order is marked delivered on shopify
4 | QA/UAT
Send Template & Start Bot
Whenever a team member sends a WhatsApp template from the Inbox, two options will be available: 1. Send Template & Start Bot 2. Send Template & Start Live Chat
5 | Released (Beta)
Two-Way WhatsApp Message Sync for Coexistence AI Agents
Enable AI Agents installed on WhatsApp via Coexistence to have messages synced with the WhatsApp Business app.
5 | Released (Beta)
Blocked Email/Domain
Allow partners to block sign-ups from specific emails/domains
2 | Planned
Add support for more LLM Providers in AI agents
Integration of Gemini and Claude and Deepseek as a provider in the ai-agents
4 | QA/UAT
Bot Installation through Tag Manager
Allow users to install their chatbots using Google Tag Manager
2 | Planned
Chatbot enhancements for Voice & Image Message Handling
if a visitor replies with a voice note or an image instead of text, the bot uses AI to understand it (transcribe the voice, read the image) and continues the flow.
5 | Released (Beta)
HubSpot Integration Enhancements
Allow for mapping of custom attributes with AI Agents
2 | Planned
Provide AI-generated conversation summaries
Add conversation summary options to agent component in the bots. Similar to one we have in AI agents as of now.
2 | Planned
Image Recognition Capability in chatbots
Add image recognition capability to IG, FB and WA chatbots. Introduce ability to add, update, delete capability (similar to WA Bot) on IG and FB
5 | Released (Beta)
Inbox Template – Persistent Image
Allow the image assigned to an Inbox template to persist, so it does not need to be reassigned every time the template is sent.
3 | In Progress
Add AI Messages Directly to Plans
Include AI messages directly within Plans to streamline plan management and improve usability.
2 | Planned
Additional payment gateway charges
Allow agencies to configure and apply additional payment gateway charges (fixed or %) with clear checkout/transaction visibility.
3 | In Progress
Inbox → Chatflow Message Redirector
Allow clicking an inbox message to open the corresponding chatflow when multiple chatflows exist in a bot.
4 | QA/UAT
Global Shortcuts
Creating a set of Global Shortcut keys that help users to perform quick navigation actions
4 | QA/UAT
Rich Text and Variable Positioning in Templates
Support rich text (bold etc) in templates and allow precise variable placement within template content.
5 | Released (Beta)
Direct AI agent component answers
Allow the chatbot to skip the static/introductory message configured for the AI agent component