Redirect Flow to Specific Component
Enhance the redirect flow component to support redirection to a specific component within the target flow.
Yuvraj Singh
Redirect Flow to Specific Component
Enhance the redirect flow component to support redirection to a specific component within the target flow.
Yuvraj Singh
Ability to Edit Created Add-Ons
Enable partners to edit existing add-ons so they can update details and assign them to both new and existing plans.
Yuvraj Singh
Ability to Edit Created Add-Ons
Enable partners to edit existing add-ons so they can update details and assign them to both new and existing plans.
Yuvraj Singh
Insert Component at Specific Position in Visual Flow
Allow users to add new components at a chosen position within the visual flow, rather than defaulting to the end.
Yuvraj Singh
Insert Component at Specific Position in Visual Flow
Allow users to add new components at a chosen position within the visual flow, rather than defaulting to the end.
Yuvraj Singh
Customizable Live Chat Acceptance Message
Allow partners to edit the system message "Live chat request has been accepted" to their preferred language or wording
Yuvraj Singh
Customizable Live Chat Acceptance Message
Allow partners to edit the system message "Live chat request has been accepted" to their preferred language or wording
Yuvraj Singh
Enhanced Order Details in Inbox
Update the order section in the inbox to include full order information: item names, quantities, and lead address (if provided).
Yuvraj Singh
Enhanced Order Details in Inbox
Update the order section in the inbox to include full order information: item names, quantities, and lead address (if provided).
Yuvraj Singh
Rich Text and Variable Positioning in Templates
Enable support for bold text formatting in message templates and allow precise placement of variables within the content
Yuvraj Singh
Rich Text and Variable Positioning in Templates
Enable support for bold text formatting in message templates and allow precise placement of variables within the content
Yuvraj Singh
API Integration for Third-Party Invoice and Ledger Management
Enable API integration with third-party applications to send invoices and access ledger accounts directly from our platform.
Yuvraj Singh
API Integration for Third-Party Invoice and Ledger Management
Enable API integration with third-party applications to send invoices and access ledger accounts directly from our platform.
Yuvraj Singh
Carousel Template Video Limit Issue
Currently, the carousel template allows only up to 5 messages with videos. This limitation needs to be removed or extended to support more items. Request marked as high priority for immediate resolution.
Yuvraj Singh
Carousel Template Video Limit Issue
Currently, the carousel template allows only up to 5 messages with videos. This limitation needs to be removed or extended to support more items. Request marked as high priority for immediate resolution.
Yuvraj Singh
Customizable Email Message Content
Enable partners to fully customize the content of emails sent through the platform. This includes subject line, body text, and language, allowing them to align messaging with their brand and audience preferences.
Yuvraj Singh
Customizable Email Message Content
Enable partners to fully customize the content of emails sent through the platform. This includes subject line, body text, and language, allowing them to align messaging with their brand and audience preferences.
Yuvraj Singh
Analytics Enhancement
Average Response Time Per Agent – Track the time each agent takes to respond after a live chat request. Waiting Time per Service/Attendant – Show how long users wait before an agent engages, broken down by agent. Total Conversations per Channel – Display conversation counts segmented by Website, WhatsApp, and Instagram. Unread Messages Count – Show the total number of unread messages across all channels. Completed Services Count – Track how many service interactions have been marked as completed.
Yuvraj Singh
Analytics Enhancement
Average Response Time Per Agent – Track the time each agent takes to respond after a live chat request. Waiting Time per Service/Attendant – Show how long users wait before an agent engages, broken down by agent. Total Conversations per Channel – Display conversation counts segmented by Website, WhatsApp, and Instagram. Unread Messages Count – Show the total number of unread messages across all channels. Completed Services Count – Track how many service interactions have been marked as completed.
Yuvraj Singh
Create and Update Contact on Template Delivery for Zoho
Create Contact on Successful Template Delivery – Automatically create a contact when a template message is successfully delivered, ensuring lead records in Zoho include names and aren’t left incomplete. Update Existing Contact Records – Add support to update contact details when the same user reaches out again with new concerns. This ensures new Zoho tickets are generated and linked correctly to updated contact data.
Yuvraj Singh
Create and Update Contact on Template Delivery for Zoho
Create Contact on Successful Template Delivery – Automatically create a contact when a template message is successfully delivered, ensuring lead records in Zoho include names and aren’t left incomplete. Update Existing Contact Records – Add support to update contact details when the same user reaches out again with new concerns. This ensures new Zoho tickets are generated and linked correctly to updated contact data.
Yuvraj Singh
Live Agent Availability Detection and Auto-Response
Add a feature to detect if a team member is unavailable for live chat. If no agents are online, the system should automatically send a message to inform the end user and guide them on next steps (e.g., expected response time or alternative support options).
Yuvraj Singh
Live Agent Availability Detection and Auto-Response
Add a feature to detect if a team member is unavailable for live chat. If no agents are online, the system should automatically send a message to inform the end user and guide them on next steps (e.g., expected response time or alternative support options).
Yuvraj Singh
Map Manual Responses in WhatsApp Single Choice Component
Enable mapping of manually entered responses when the “Allow manual response” toggle is active in the WhatsApp single choice component. Currently, the next component gets triggered regardless of the user input.
Yuvraj Singh
Map Manual Responses in WhatsApp Single Choice Component
Enable mapping of manually entered responses when the “Allow manual response” toggle is active in the WhatsApp single choice component. Currently, the next component gets triggered regardless of the user input.
Yuvraj Singh
Birthday Reminders
Clients are requesting an automated reminder feature for birthdays and payments, allowing scheduled notifications via WhatsApp, email, or SMS
Yuvraj Singh
Birthday Reminders
Clients are requesting an automated reminder feature for birthdays and payments, allowing scheduled notifications via WhatsApp, email, or SMS
Yuvraj Singh