This release supercharges BotPenguin with smarter tracking via Google Tag Manager, enhanced WhatsApp user controls, and global language support at login. Enjoy a more responsive dashboard, powerful CTA options across all major channels, and smoother performance with new Claude models and key stability fixes.

🎉 What’s New 🎉

1. Google Tag Manager Integration

We’ve officially integrated Google Tag Manager into our platform, empowering you with seamless and precise event tracking across all your websites.

📘 Learn more about our integration using our help documentation.

2. 🛡️Block/Unblock WhatsApp Users

Manage your WhatsApp audience more effectively. You can now block or unblock users directly from the Inbox. A new blocked user filter has also been introduced for quicker access.

3. 🚀 New Claude Models Added

Accelerate your AI journey with Claude Opus-4 and Claude Sonnet-4, the latest state-of-the-art models from Claude AI.

4. 📣 Inbox CTA Buttons on All Platforms

You can now view CTA buttons, or multiple options given to users, in Inbox messages across all supported platforms — Website, WhatsApp, Telegram, Facebook, Instagram, and Microsoft Teams!

🛠️ Bug Fixes 🛠️

We’ve implemented key fixes to enhance platform stability and usability. The AI agent now correctly returns ‘Unsure’ when structured data is missing. Broadcast issues with Google Sheets have been patched. Agency credential handling has been secured to avoid saving masked data. Rollback limits now update message counts accurately. UI bugs in the Dashboard, Canvas, and WhatsApp payments flow have also been resolved.

—-

💡 We Value Your Feedback
Your feedback helps shape the future of BotPenguin. Share your experience with us at https://updates.botpenguin.com

🔧 Need help navigating the latest features? Visit our Help Center for step-by-step guides.

We’ve rolled out a fresh wave of updates focused on enhancing user experience across the board. From powerful improvements to WhatsApp templates, to the launch of a centralized Help Center designed to simplify user support— this release ensures end-users gain better control, visibility, and value.

🎉 What’s New 🎉

1. 📲 Smarter WhatsApp Templates: ✨

We’ve upgraded WhatsApp template capabilities to give you more flexibility and use cases:

• You can now create authentication templates to securely send one-time passwords (OTPs) to users.

  

• Under the marketing category, templates can now include single product catalogue items, allowing you to showcase and share a specific product with users directly!

  

• You can also add multiple Call-to-Action (CTA) and Quick Reply buttons in the same template — giving users more ways to respond or engage, all from a single message.

  

📘 Learn how using our help documentation.

2. 🆘 New Help Center + Dashboard Enhancements: 📚

We’ve introduced a brand-new Help Center tab — your go-to hub for raising tickets, reporting bugs, exploring BotPenguin, and staying connected through all our social media channels. Keep an eye out — more exciting updates are on the way, including support documents and help videos! Plus, we’ve refreshed the dashboard UI to make your experience more intuitive and engaging.

🛠️ Bug Fixes 🛠️

We’ve made key improvements to the AI for smarter, more reliable responses — it now handles missing data better and ensures users get accurate fallback answers from the knowledge base when needed.

💡 We Value Your Feedback
Your feedback helps shape the future of BotPenguin. Share your experience with us at https://updates.botpenguin.com

🔧 Need help navigating the latest features? Visit our Help Center for step-by-step guides.

We’re excited to introduce this week’s updates focused on making BotPenguin faster, smarter, and more reliable. From fixing live chat and lead visibility issues to improving WhatsApp and Inbox experiences, we’ve resolved key bugs that impacted usability. Our AI is now sharper with better message categorization, and new LLMs like Gemini and ChatGPT 4.1 are now available to power your bots. Plus, broadcasting via Google Sheets is now easier than ever.

New Features:

1. ✨ Next-Gen LLMs at Your Fingertips

Supercharge your chatbot with the latest AI models for faster, smarter, and more efficient conversations.

• New OpenAI Models Added:

  • ChatGPT 4.1

  • ChatGPT 4.1 Mini

  • ChatGPT 4.1 Nano

• New Gemini Models Added:

  • Gemini-2.0-flash

  • Gemini-2.0-flash-lite

Seamlessly switch between AI engines based on your use case—be it performance, cost-efficiency, or speed.

📘 Learn how to make integrations using our help documentation.

2. 📣 Broadcasts via Google Sheets – Now Easier Than Ever

You can now send broadcasts directly from Google Sheets. No need to export or reformat—just plug in your sheet and go live!

3. 🧠 Smarter Catalogue Interaction – No More Missed Selections

Users can now re-select single or multiple product components if they missed choosing them earlier. This ensures better flow control and prevents accidental progressions in user journeys.

📘 Want to learn how to make use of catalogue’s in BotPenguin? See our Youtube video for step-by-step guidance.

4. 🎯 UI Enhancements – Built for Speed & Clarity

• Consistent UI Across All Social Bot Triggers: A unified look and feel across your bot-building experience.

• Live Timer in WhatsApp Conversations: View the remaining time in an active WhatsApp chat directly within the conversation window.

  

• Enhanced Message Bubbles in Inbox: Clearer formatting improves readability and interaction.

• Stabilized Automation Workflows: Across all messaging channels for consistent and predictable behavior.

Bug Fixes:

We’ve squashed some major bugs to keep your experience smooth and reliable! From fixing dashboard glitches and Facebook drip campaign duplicates to improving WhatsApp imports, reply formatting, AI response accuracy, and more—we’ve made everything faster, cleaner, and smarter, so you can focus on growing, not troubleshooting.

💡 We Value Your Feedback
Your feedback helps shape the future of BotPenguin. Share your experience with us at https://updates.botpenguin.com

🔧 Need help navigating the latest features? Visit our Help Center for step-by-step guides.

We're excited to announce a new set of enhancements designed to improve efficiency, reduce navigation friction, and enhance AI-driven automation. This release empowers users with smarter onboarding, deeper insights, and proactive tooling.

New Features:

✨ Smarter FAQ and Prompt Management – Now Simpler, Faster, and Right Where You Work

We’ve made it easier to manage FAQs and use AI features!

1. Create FAQs from Unanswered Questions: Turn missed queries into helpful FAQs, right from the unanswered tab! —no need to switch tabs.

2. ⚡Quick Add with FAQ Icon: Tap the FAQ icon in the Inbox to instantly create FAQs even more easily, interrupting your workflow.

3. 🧩 Launch LLMs from the Canvas: Start LLM integrations directly from the Canvas—simplifying setup and reducing navigation time.

4. ✍️ Better Prompts with Built-in Tips: While creating Custom Prompts, you’ll now see smart tips that help you write better, more effective prompts.

📊 Advance Analytics Now Live for Premium Users

You wanted it, we got it! All premium users now get access to powerful Advance Analytics, available under the “Analytics” tab. This gives you detailed insight into chatbot engagement, AI Analytics, chatflows, and much more—so you can iterate faster and scale smarter.

📘 Want to learn how to make the most of Advance Analytics? Visit our support document for step-by-step guidance.

Bug Fixes:

We’ve squashed some major bugs to keep your experience smooth and reliable! From fixing dashboard glitches and Facebook drip campaign duplicates to improving WhatsApp imports, reply formatting, AI response accuracy, and more—we’ve made everything faster, cleaner, and smarter, so you can focus on growing, not troubleshooting.

💡 We’d love your feedback! 💬 Connect with us on BotPenguin 🐧 at https://updates.botpenguin.com and share your thoughts! 🚀🔥

Thank you for your continued support. More exciting updates are on the way — stay tuned! 🚀

We're excited to announce a new set of enhancements designed to improve efficiency, enable proactive monitoring, and drive deeper engagement through intelligent automation. This release brings expanded control, visibility, and smarter bot behavior.

New Features:

1. WhatsApp Ice Breakers and Commands
   Boost your bot’s interactivity with new Ice Breakers and Command Prompts. These features enable users to set pre-defined starter messages or actionable commands that enhance automation and guide conversations more effectively.

For more information, visit our help document here, and get step-by-step instructions for setting up your Triggers!

2. Better Training, Clearer Communication:
   We've upgraded the training interface to enhance transparency and error handling. Users will now see clear error messages when website training fails, or a new status—‘Unsure’—that indicates insufficient content for training.

Learn how to train your AI chatbot using our detailed resources!

3. Know when your bot is reaching its limit:
   Users will now be notified when they exceed their plan's AI training data storage limits. This proactive alert system helps manage resources more efficiently and ensures uninterrupted bot training workflows.

Bug Fixes:

1. We’re adding some bug fixes in this release, making sure you AI-powered journey never stop!

We're excited to announce a new set of enhancements designed to improve efficiency, reduce redundancy, and help you engage with your customers more effectively. This release focuses on precision, automation, and improved usability.

New Features:

1. Google Sheet Integration:

• Now connect to specific sub-sheets or tabs within a single Google Sheet for response mapping. This provides more flexibility and precision while managing dynamic content, improving data organization and integration.

2. Shopify Lead Toggle:

• Introducing a new toggle to automate lead capture from Shopify. When enabled, contacts are instantly created in BotPenguin as soon as a new customers create orders on Shopify—saving time and enhancing lead management.

3. Default Chat History Enabled:

• All newly created bots now come with chat history enabled by default. This helps you keep track of interactions from the start, ensuring context-rich conversations and better support continuity.

4. Bug Fixes and Improvements:

• This release includes a comprehensive set of bug fixes and performance enhancements, ensuring a faster, more reliable, and seamless experience across the BotPenguin platform.

We’re excited to announce a new update aimed at streamlining your experience, increasing operational efficiency, and enabling more impactful customer conversations with BotPenguin. This release is centered on simplicity, smarter automation, and delivering real-world value at every interaction.

New Features:

1. URL Training Improvement:

• Not sure if you have already trained your bot on a website? With the new enhancement, the bot tells you when a website has already been trained.

• This helps preventing wastage of resources on training the bot on the same resource over and over, minimizing cost and better organizing your workspace.

2. Bug Fixes and Improvements:

• This release comes jam-packed with bug fixes and improvements, making your BotPenguin experience smoother than ever before!

We are excited to roll out our latest update, focused on refining user experience, maximizing value, and driving more meaningful customer interactions through BotPenguin. This release is all about clarity, efficiency, and real impact.

New Features:

1. Smarter Message Count Logic:

• We’ve made a big change to how message usage is calculated! Going forward, only meaningful conversations will count towards your usage.

• No more charges for intro messages – those initial greetings your chatbot sends when it opens a conversation? They won’t count anymore — unless the user replies.

• This means you’re only measured on real customer engagement — the messages that actually drive value.

2. Bug Fixes and Enhancements:

• We’ve squashed a number of bugs and made several performance improvements to ensure smoother operations across the platform. Let the chatting continue without trouble!