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What's New

Follow new updates and improvements to BotPenguin.

BotPenguin Updates: Release 4.5.3

Your AI agents just got a lot more to do! Meet the new BotPenguin: a smoother AI Agent setup, introduction of automations for Agents, a clearer Analytics and more apps to connect. Your old AI Agents and chatbots keep working as before.

🎉 What's New 🎉

🤖 A New Experience with AI Agents 🤖

Big things are happening inside your AI agents! Your agents are now more capable and easier to launch. Here is what is new:

  • 🔧 Better tools: More tools for your agents to use, so they can do more

  • 🔌 More integrations: Connect more apps like Razorpay, Freshworks CRM and more, including MCP connections like Pabbly and Make

  • 📋 Organized onboarding: An overview for every agent that shows the tasks you still need to finish and its key analytics, plus help writing prompts

  • 🚀 Easier installation: Getting your agent live on your channels takes less effort with the smoother onboarding

⚡ Automations + AI Agents ⚡

Now take your AI Agents to the next level with the Automations module! Use connected AI Agents for:

  • 📣 Broadcasts: Reach your contacts on WhatsApp, Instagram, Facebook and Telegram using AI Agents!

  • 💧 Drip Campaigns: Send timed message sequences on WhatsApp, Instagram and Facebook. Pause, edit and resume them any time.

  • 💬 Auto Replies: Reply to comments on Instagram and Facebook automatically, allowing your AI agents can write the reply for you.

  • 📝 WhatsApp Templates: Create templates in a simple three-step flow with a live preview, and use these templates for WhatsApp Broadcast and Drip Campaigns.

📊 Clearer Analytics 📊

See exactly how your AI agents, chatbots and team are doing. Your numbers are now easier to find and easier to read. Here is what is new:

  • 🤖 AI agents included: track your AI agents' performance alongside your chatbots

  • 🎯 Filter your way: focus on a specific chatbot, AI agent or team member

🔌 More Ways to Connect Your Apps 🔌

Connect an app once and use it across all your AI agents. Find everything under More → Third Party Apps. Here is what is new:

  • 🔎 One home for your apps: Search, filter by category and see at a glance what is connected

  • 🆕 New apps: Freshdesk and Zoho Desk for support, Acuity Scheduling for appointments, Razorpay for payments, LeadSquared, and Freshworks CRM for your CRM, and many more

  • 💬 Missing an app? Request it from the same page

🏠 A New Home Screen 🏠

The Home page has been redesigned. See how your account is doing, jump into your AI agents and chatbots, and find help content to learn more, all on one screen.

  • 📊 Your numbers at a glance: Usage, conversations and where your customers come from

  • 🤖 Your AI agents and chatbots: Open any of them in one click

  • 📚 Help content: Guides and tutorials to learn more about BotPenguin

💡 We Value Your Feedback

Help us keep improving! Share your thoughts at https://updates.botpenguin.com

🔧 Need assistance with this update?

BotPenguin Updates: Release 4.5.2

This release introduces support for Business-Scoped User IDs (BSUIDs), making it easier for businesses to identify and manage WhatsApp leads directly through the BotPenguin Inbox.

🎉 What's New 🎉

💬 Business-Scoped User IDs (BSUIDs) Support 💬

BotPenguin now supports Business-Scoped User IDs (BSUIDs), allowing customers to view, respond to, and manage leads directly from the Inbox using usernames instead of traditional phone numbers.

💡 We Value Your Feedback

Help us keep improving! Share your thoughts at https://updates.botpenguin.com

🔧 Need assistance with this update?

BotPenguin Updates: Release 4.5.1

This release brings rich text to WhatsApp templates, helping businesses send messages that look more polished and read more naturally.

🎉 What's New 🎉

✨ Rich Text Support in WhatsApp Templates ✨

WhatsApp templates now support bold, italic, strikethrough, and emojis. Variables can also be added anywhere within a sentence instead of only at the end of the message. This makes campaigns look more professional and helps improve replies and conversions.

💡 We Value Your Feedback
Help us keep improving! Share your thoughts at: https://updates.botpenguin.com

🔧 Need assistance with this update?

Earlier updates