This release focuses on improving integrations, expanding payment flexibility, and enhancing overall control and visibility across your automation workflows.

🎉 What’s New 🎉

💳 More Flexible Payments with Payfast 💳

You can now accept payments using Payfast for plan and subscription purchases. Eligible agencies can configure Payfast via the Integrations module, and it is also supported within WhatsApp payment flows where applicable, enabling more flexibility in how you collect payments. (Supports ZAR currency only.)

🔗 Salla Integration 🔗

Salla is now available as a new integration, allowing you to connect your bots with external commerce platforms and extend your automation workflows with additional commerce capabilities.

📊 Improved API Visibility with Logs 📊

A new Logs tab has been introduced within the 3rd party API section, giving you a centralized view of API activity. This helps you monitor integrations more effectively and troubleshoot issues with greater clarity.

🎯 Enhanced Demo Call Experience 🎯

Demo calls now support scheduling for future time slots, include real-time countdown visibility, and provide improved clarity on call timings. Additional tracking capabilities also help measure engagement more effectively.

⚙️ AI Agent Experience & Bot Settings Improvements ⚙️

Enhanced the AI Agent component within the canvas to align with plan-based availability. Also introduced improvements to Bot AI Settings and refined localization to provide a more consistent and streamlined setup experience.

🔧 Google Translation API Optimization: 🔧
Moved Google Translation API configuration to the agency level. Agencies can now configure their own API key to enable chat translation functionality in the Inbox.

Help us keep improving! Share your thoughts at: https://updates.botpenguin.com

🔧 Need assistance with this update?

• Access instant support via our Support Bot

• Explore our Help Center for detailed guides

We’re excited to bring a set of updates focused on simplifying AI configuration, improving bot onboarding journeys, and enhancing platform reliability. These changes are designed to make bot setup more intuitive, reduce friction, and ensure smoother operations across the platform.

🎉 What’s New 🎉

🤖 Unified AI Agent & Bot Experience 🤖

The chatbot now brings together bot and AI agent capabilities, enabling more human-like interactions within a unified experience.

Doc Link: AI Agent component in BotPenguin

📱 Improved Bot Creation Experience (Instagram, Facebook, WhatsApp & SMS) 📱

The bot creation and integration journey for Instagram, Facebook, WhatsApp and SMS has been enhanced to provide a smoother and more streamlined onboarding experience, covering setup, connection, and flow configuration.

Doc Link: Creating Bots in BotPenguin

💡 We Value Your Feedback
Help us keep improving! Share your thoughts at: https://updates.botpenguin.com

🔧 Need assistance with this update?

• Access instant support via our Support Bot

• Explore our Help Center for detailed guides

We’re excited to introduce a set of updates focused on improving data visibility, integration flexibility, and overall platform reliability. These changes are designed to make your workflows clearer, more customizable, and more consistent across the platform.

What’s New 🎉

🧾 Custom Attributes Now Visible in Order Details
Custom attributes collected during chat flows are now displayed in the order details modal under Additional Information, making it easier to view complete order information in one place.

Doc Link: Order Section in Inbox

🔗 Custom Redirect Support for Third-Party Integrations
Agencies can now configure their own Redirect URI while setting up integrations. This allows users to connect directly to their custom applications instead of being routed through the default flow.

Doc Link: Integrations in BotPenguin

💡 We Value Your Feedback
Help us keep improving! Share your thoughts at: https://updates.botpenguin.com

🔧 Need assistance with this update?

• Access instant support via our Support Bot

• Explore our Help Center for detailed guides

We’re excited to introduce a set of enhancements focused on improving automation capabilities, integrations, and overall platform usability. These updates are designed to give you more flexibility, smoother workflows, and better control across key areas of the platform.

What’s New 🎉

🤖 Advanced AI Agent Automation with MCP
We’ve introduced MCP, enabling AI Agents to connect with external tools and services. This allows you to build more powerful automation workflows and extend your bot’s capabilities beyond the platform.

🔗 N8N Integration for Workflow Automation
You can now connect your bots with external tools using N8N, enabling flexible automation through triggers and actions across platforms like WhatsApp, Instagram, Telegram, and Website bots.

Note: This feature is currently available for beta users and will be released to all users soon.

🛒 Enhanced Shopify Automation Experience
Added localization support for WhatsApp templates in Shopify flows, ensuring all user-facing options are available across languages. Standardized order fulfilled workflows to function similarly to abandoned cart flows, and introduced support for sending automated messages after a defined time interval.

⚙️ Improved Product & Payment Flow Experience
We’ve enhanced how product selection and payment actions work in chat automation, ensuring smoother execution and a more reliable experience for users interacting with your flows.

💬 Better Inbox Navigation Experience
Chats now open at the correct position without jumping to the top, making it easier to continue conversations seamlessly.

📱 Improved Integration Setup Experience
We’ve made it easier to configure integrations by providing helpful guidance directly within the setup flow, helping you complete integrations more efficiently.

💡 We Value Your Feedback
Help us keep improving! Share your thoughts at: https://updates.botpenguin.com

🔧 Need assistance with this update?

• Access instant support via our Support Bot

• Explore our Help Center for detailed guides

We’re excited to introduce a set of enhancements focused on improving platform reliability, integrations, onboarding experience, and overall usability. These updates are designed to give you smoother workflows, better performance, and improved visibility across key areas of the platform.

What’s New 🎉

🧩 Enhanced Chat Flow Builder Experience
We’ve improved the chat flow builder (Canvas) with a refreshed interface that makes it easier to build, manage, and configure your bot flows with better component handling and a more intuitive experience.

Doc Link: Creating Chat Flows in BotPenguin

📅 Improved Google Appointment Scheduling
Enhanced Google Appointment functionality with improved day/date handling for create and reschedule flows, added localized cancellation messaging and platform-level localization, and introduced support for a 24-hour time format.

Doc Link: Google Calendar Appointment with BotPenguin

🔔 Improved Push Notification Experience
We’ve enhanced notifications to give you better visibility into activity. Notifications now provide clearer updates for messages, leads, and live chats.

Doc Link: Notifications Setup Guide

📱 Integration UI Enhancements (Agent Integration)
Improved the responsiveness of the “Connect” button in the Agent Integration section on mobile devices, ensuring it works smoothly across different screen sizes.

Doc Link: Integrations

💡 We Value Your Feedback

Help us keep improving! Share your thoughts at: https://updates.botpenguin.com

🔧 Need assistance with this update?

• Access instant support via our Support Bot

• Explore our Help Center for detailed guides

We’re excited to introduce a set of enhancements focused on improving integrations, message configuration, and overall platform usability. These updates are designed to give you better visibility, smoother workflows, and more guidance across key areas of the platform.

What’s New 🎉

📊 Bitrix24 Integration Enhancements

We’ve improved how BotPenguin works with Bitrix24 to make your workflows smoother and more reliable.

Key Highlights:

• Updates applied across Integration, Inbox, and Dashboard for better consistency.

• Fixed issues with the Bitrix24 logo display.

• Improved how WhatsApp templates work within Bitrix24 workflows.

• Resolved issues related to leads handling.

  

Doc Link: Integrate BotPenguin with Bitrix24

🎯 Richer Lead Details for Click-to-WhatsApp Conversations

We’ve improved how Click-to-WhatsApp message details are captured and displayed, giving you better context for incoming leads. Headline and body details from the ad are now visible directly in the Inbox, helping you better understand user intent during conversations.

Doc Link: Setting up Click-to WhatsApp Ads

🤖 Quick Access to AI Agent Help Content

We’ve made it easier to access help resources directly within AI Agent settings by updating help documentation links, with improvements implemented through the Help Doc Service.

Doc Link: Creating AI Agents in BotPenguin

💡 We Value Your Feedback
Help us keep improving! Share your thoughts at: https://updates.botpenguin.com

🔧 Need assistance with this update?

• Access instant support via our Support Bot

• Explore our Help Center for detailed guides

We’re excited to introduce an interface enhancement focused on improving navigation efficiency and overall user experience. This update streamlines bot management and enables faster access to key sections across the platform.

🎉 What’s New 🎉

🧭 Secondary Sidebar for Bots
We’ve added a new Secondary Sidebar to make bot navigation faster and easier. You can now switch between different bot sections in just one click, helping you manage your bots more smoothly and efficiently.

💡 We Value Your Feedback
Help us keep improving! Share your thoughts at: https://updates.botpenguin.com

🔧 Need assistance with this update?

• Access instant support via our Support Bot

• Explore our Help Center for detailed guides

We’re excited to introduce new enhancements focused on better regional control, smarter AI capabilities, improved payment flexibility, and stronger automation workflows. This release empowers partners and businesses with greater configuration control and more powerful bot performance across platforms.

🎉 What’s New 🎉

🌍 Service Region Management

Partners can now control which countries are enabled across their account and define a default country for workflows. This ensures better regional targeting, cleaner signup flows, and controlled phone code visibility across the platform.

Doc link: Service Regions Management

🤖 Latest ChatGPT LLM Models Added

Website , Agents and Social Bots now support the latest AI models, including GPT-5.1, GPT-5.1 Chat, GPT-5.2, and GPT-5.2 Chat. These models provide improved reasoning, better contextual understanding, and enhanced response quality.

Doc Link: How to Use New LLM Models

💳 Worldpay Payment Method Integration

Worldpay has been added as an additional payment method for the WhatsApp Bot. Users can now securely process payments directly within WhatsApp conversations for a smoother transactional experience.

Doc Link: How to Configure Worldpay for WhatsApp Bot

📱 Mobile Installation Script Upgrade

Android and iOS installation scripts have been upgraded from the legacy version to the new v2 script URL. This ensures improved compatibility, better performance, and a more reliable mobile bot installation experience.

Doc Link: Mobile Installation Guide

🔗 Live Chat API Enhancement

Website Bot live chat now supports triggering multiple configured third-party APIs automatically after chat completion. This enables seamless lead syncing and workflow automation across integrated platforms.

Doc Link: How to Configure Live Chat API Automation

💡 We Value Your Feedback
Help us keep improving! Share your thoughts at: https://updates.botpenguin.com

🔧 Need assistance with this update?

• Access instant support via our Support Bot

• Explore our Help Center for detailed guides