What's New

We're excited to announce a new set of enhancements designed to improve efficiency, reduce redundancy, and help you engage with your customers more effectively. This release focuses on precision, automation, and improved usability.

New Features:

1. Google Sheet Integration:

• Now connect to specific sub-sheets or tabs within a single Google Sheet for response mapping. This provides more flexibility and precision while managing dynamic content, improving data organization and integration.

2. Shopify Lead Toggle:

• Introducing a new toggle to automate lead capture from Shopify. When enabled, contacts are instantly created in BotPenguin as soon as a new customers create orders on Shopify—saving time and enhancing lead management.

3. Default Chat History Enabled:

• All newly created bots now come with chat history enabled by default. This helps you keep track of interactions from the start, ensuring context-rich conversations and better support continuity.

4. Bug Fixes and Improvements:

• This release includes a comprehensive set of bug fixes and performance enhancements, ensuring a faster, more reliable, and seamless experience across the BotPenguin platform.

We’re excited to announce a new update aimed at streamlining your experience, increasing operational efficiency, and enabling more impactful customer conversations with BotPenguin. This release is centered on simplicity, smarter automation, and delivering real-world value at every interaction.

New Features:

1. URL Training Improvement:

• Not sure if you have already trained your bot on a website? With the new enhancement, the bot tells you when a website has already been trained.

• This helps preventing wastage of resources on training the bot on the same resource over and over, minimizing cost and better organizing your workspace.

2. Bug Fixes and Improvements:

• This release comes jam-packed with bug fixes and improvements, making your BotPenguin experience smoother than ever before!

We are excited to roll out our latest update, focused on refining user experience, maximizing value, and driving more meaningful customer interactions through BotPenguin. This release is all about clarity, efficiency, and real impact.

New Features:

1. Smarter Message Count Logic:

• We’ve made a big change to how message usage is calculated! Going forward, only meaningful conversations will count towards your usage.

• No more charges for intro messages – those initial greetings your chatbot sends when it opens a conversation? They won’t count anymore — unless the user replies.

• This means you’re only measured on real customer engagement — the messages that actually drive value.

2. Bug Fixes and Enhancements:

• We’ve squashed a number of bugs and made several performance improvements to ensure smoother operations across the platform. Let the chatting continue without trouble!

The release details are as follows:

We are thrilled to introduce new features and improvements designed to enhance user productivity, automation, and customization within BotPenguin. This update brings a more flexible and efficient chatbot experience, with expanded personalization options and key system enhancements.

New Features:

1. Left Side Configurable Menu: King plan users can now add personalized tabs onto their sidebar through the “Custom Tabs” setting in their “Settings” menu.

   1. Customize you sidebar by choosing the name, entering a valid URL, and selecting from a wide variety of icons, the custom look of your tab.

   2. Have the tab be located either on the main menu or on the collapsible menu.

   3. Have the selected URL be opened on the main screen of BotPenguin!

2. We have also added extensive bug fixes and enhancements in this release, including enhancements to Inbox, Instagram mechanics, integrations and much more.

Release Summary Date: 13th Mar 2025 Tested on: 12th Mar 2025 Operating System(Stable Version): macOS - sequoia Version 15.0 Browser: Chrome - Version 132.0.6834.83 (Official Build) (arm64)

What’s New 🎉

✅ AI Assistants: Powered by OpenAI, AI Assistants now offer enhanced functionality, allowing users to edit and configure them for tailored use. AI Ass

Best for:

• Quick Q&A and Idea Generation

• If you're looking for human-like interactions for customer support or content creation.

• For detailed step-by-step guidance.

✅ Bug Fixes & Enhancements: We have added some general enhancements with some bug fixes

The release details are as follows:

We are excited to introduce a suite of new features designed to enhance user productivity, automation, and customization within BotPenguin. This release focuses on expanding AI capabilities, streamlining integration processes, improving order management, and introducing advanced automation features to deliver a more powerful chatbot experience.

New Features:

1. Expanded AI Integration:

We have introduced support for Claude, Gemini, and DeepSeek AI models, expanding third-party AI integration beyond ChatGPT. These integrations can be utilized as your LLM for all AI related capabilities. This enhancement offers users a wider range of AI options, significantly improving chatbot automation and intelligence.

Claude: Best for making AI chatbots that have deep, natural conversations.

Gemini: Great for training AI chatbots to understand and respond to text, images, and audio.

DeepSeek: Cheapest alternative in all available LLMs, Useful for improving AI chatbots in problem-solving and coding

2. Order Attribute Mapping:

We've introduced the Order Attributes feature to improve order management. When users enable "Use as Order Attribute" in Custom Attributes and select "Map Order Attribute," the attribute's value is stored with each new order instead of updating previous ones.

Simply put, every order is now saved as a separate entry, making tracking and management more organized and efficient. For example, if a customer places multiple orders via the WhatsApp chatbot, each one will appear individually in the inbox for easy reference.

4. Webhook Support:

We are in process of introducing the system wide Webhook functionality, currently supporting Instagram, WhatsApp, and Account-level integrations with limited events. We will be adding more detailed events in our next release. Users can now select webhook endpoints and bots to automate tasks, enhancing workflow efficiency.

5. Chat Flow Triggers:

The user can define keywords that will trigger certain actions. This functionality has been taken forward with Unsubscribe Triggers, which allows the user to select words which will unsubscribe them and stop their chat flow.

These enhancements ensure a more seamless, efficient, and powerful experience for BotPenguin users, offering increased flexibility and automation for chatbot operations.

The release details are as follows:

1. Managing AI Auto-Replies on Facebook and Instagram Comments

Feature Overview:
This update introduces controls for managing AI-generated Auto Replies on comments for Facebook and Instagram posts. With this feature, users gain better customization and control over how BotPenguin responds to social media interactions, ensuring a more personalized engagement experience.

How It Works:

• Access the feature by navigating to Facebook/Instagram Automations> Auto Reply within the BotPenguin app.
  

  

• Enable or disable AI Auto Replies for comments based on your requirements.
  

  

• Customize the response message for different types of comments, ensuring that your brand tone and messaging are consistent.

Benefits:

• Enhanced engagement on social media posts.

• Efficient handling of customer queries or comments without manual intervention.

• Improved response personalization and brand alignment.

Usage Tips:

1. Customize Response Templates: Tailor the replies based on frequently asked questions or comments received on your posts.

2. Set Filters: Define criteria for when the AI should or shouldn't respond (e.g., ignore spammy comments).

3. Review AI Responses: Regularly monitor and refine the responses to maintain engagement quality.

4. Analytics: Check engagement metrics to analyze the effectiveness of AI-driven responses.

These updates enhance the usability and efficiency of the BotPenguin app, providing users with better notifications and improved social media engagement management.

New Release for BotPenguin

The release details are as follows:

We are excited to announce a comprehensive set of new features aimed at improving the BotPenguin platform. These features are designed to provide users with more flexibility, faster interactions, and a superior overall user experience.

1. Tilopay Integration for WhatsApp Payments

We have added Tilopay as a payment option within the WhatsApp payment component. This new integration allows users to choose Tilopay for secure and seamless transactions directly through WhatsApp. This provides more payment method flexibility, catering to a broader range of user preferences.

2. Enhanced Custom Prompt Limit

We have increased the custom prompt limit to 25,000 characters, empowering users to create more extensive and detailed prompts. This expansion accommodates complex conversational requirements and supports more sophisticated chatbot interactions.

Note: For using this functionality you must be using the a version of GPT above 3.5 Turbo

3. ChatGPT Response Streaming

Our latest release includes the addition of response streaming for ChatGPT. This enhancement allows users to experience faster and more interactive replies in real time, significantly improving the chatbot’s responsiveness and user engagement.

4. Chat Window Enhancements

We have introduced multiple updates to the chat window component to elevate the user experience:

• Custom CSS Support for Launcher and Bot Icon Placement: Users can now apply custom CSS to control the appearance and placement of the chat launcher and bot icons, providing greater design flexibility.
  

  

• CTA bubble position : You can configure the placement of the CTA bubble wether you want it on the left or on the top.
  

  

  
  

• Multiple CTA Support: We have added the capability to include multiple Call-to-Action (CTA) buttons, giving users more options to guide conversations and direct users toward specific actions. The maximum limit of the buttons is 6.
  

  

• Chat Window Expansion: The chat window can now be expanded, offering users a more comprehensive view and better interaction experience.
  

  

  
  How it works:
  The AI waits for a few seconds after you stop typing before responding. Here's how it works:

  1. Start Typing: Enter your query or message.

  2. Keep Adding Information: You have a short window[Time selected by you] to add more details without the AI immediately responding.

  3. AI Response: Once you stop typing and the timer runs out, the AI processes everything you entered and provides a complete response. To enhance session management, we have implemented an inactivity timer. This feature helps maintain efficient resource usage and keeps conversations timely by managing inactive sessions.