We’re excited to roll out powerful updates that make managing conversations smarter and more seamless. From enhanced lead assignment to improved control over automated flows, these changes are designed to streamline agent-bot collaboration and deliver a smoother customer experience.<h2 style="text-align: justify">🎉 What’s New 🎉</h2><ol><li>Lead Assign/Unassign by Platform User We’ve introduced smarter lead management to enhance chat ownership flow to ensure smoother lead transitions between agents and bots.Key Highlights:<ul><li>Leads are now auto-unassigned when a chat is transferred back to the bot.</li><li>The sender is reassigned the chat when a template is sent via Inbox, should they have the permission.</li></ul></li><li>Stopping Automated Flow on Template Sent from Inbox To give agents more control during conversations, we’ve enhanced Inbox template behavior to optimize and ease live agent conversations.Key Highlights:<ul><li>When a template is sent from Inbox, the automated bot flow now stops automatically.</li><li>Prevents overlapping messages between bot-driven flows and agent-driven communication.</li></ul></li></ol><div data-type="horizontalRule"><hr></div>💡 We Value Your Feedback Your feedback helps shape the future of BotPenguin. Share your experience with us at <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://updates.botpenguin.com">https://updates.botpenguin.com</a>🔧 Need help navigating the latest features? Visit our Help Center for step-by-step guides.

Release 4.1.6

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The BotPenguin Roadmap is a clear guide to our platform’s upcoming features, improvements, and long-term plans. It provides an overview of where we’re heading and what’s in store for our partners and users.