January 6th, 2025
New
The release details are as follows:
What is it?
The Follow-up Question feature is designed to handle situations where the bot is unable to answer a user's query. In such cases, the bot will proactively suggest follow-up questions that users can ask. This ensures the conversation doesn't reach a dead-end and allows the user to explore alternative topics or solutions seamlessly. By offering these suggestions, the bot keeps the interaction engaging and helps guide the user toward a resolution.
For example, if the bot can't provide an exact answer, it might suggest questions like:
"Would you like to know more about [Topic A]?"
"Do you want to connect with a human agent for assistance?"
This ensures that users don’t feel stuck and always have the option to explore alternative topics or solutions.
How it benefits users:
Prevents Conversation Dead-Ends
Increased User Engagement
Customer-Friendly Interactions
Seamless Transition to Human Support
What is it?
The dynamic columns feature allows users to customize the layout of their inbox. You can add, remove, or rearrange columns based on what’s most relevant for your workflow, ensuring a more tailored and efficient experience.
How it benefits users:
Improved Productivity:
Users can organize their inbox to display only the most relevant information, reducing clutter and making it easier to manage multiple conversations simultaneously.
Tailored Views for Different Roles:
Teams can customize their views based on specific roles or needs. For example, a sales team might prioritize lead status and contact details, while support teams can focus on issue categories and ticket priorities.
Quick Access to Key Information:
Dynamic columns allow users to quickly locate important details without switching screens or scrolling excessively.
Scalability for Growing Teams:
As businesses grow and handle more interactions, the ability to adapt the inbox layout ensures teams can manage their workload efficiently without feeling overwhelmed.