What's New

Release details are as follows:

1. Team Management & Lead/Chat Auto-assignment

• Department Creation & Business Hours Setup:

  • Introduced a feature allowing the creation of custom departments to organize teams efficiently.
    

    

  • Enabled business hours setup for each department, ensuring optimized and timed chat and lead assignments for different shifts.
    
    

    

• Assign Chat Component for WhatsApp Bot:

  • A new Assign Chat component was added to the WhatsApp Bot's canvas.

  • This feature allows automated chat assignment to custom users based on predefined criteria, ensuring smoother and faster lead handling.

2. Redirect Component for All Services and Multiple Flows on Website

• Redirect Flow Component for Website & Social Bots:

  • Introduced a Redirect Flow component available for Website Bots and all social bots (e.g., Facebook, Instagram).

  • This component enables seamless redirection between different flows within a single bot, improving user navigation and engagement.

• Multiple Flows Functionality for Website Bot:

  • Enabled Multiple Flows functionality specifically for Website Bots.

  • This update allows businesses to create and manage multiple conversation flows within a single Website Bot, tailoring conversations to varied customer needs.

3. Masking Attributes

• Masking Attributes for Custom Users & Agents:

  • Implemented an option to mask sensitive attributes within user data fields.

  • This feature is available for custom users and agents, ensuring that confidential data is hidden and secure in chat records and user profiles.

Release details are as follows:

AI Suggestions for Website bots

AI Suggestions Update:

The AI Suggestion feature now offers dynamic, real-time recommendations for user queries. When enabled, this feature is designed to anticipate user needs and provide helpful suggestions based on their inputs. It can be activated directly from the ChatBot Customize section within your BotPenguin portal.

Key Highlights of the AI Suggestions Feature

• Dynamic Recommendations: Based on user queries, the AI identifies potential matches or related questions, providing users with instant suggestions.

• Enhanced User Experience: Helps streamline the user journey by offering quicker solutions and encouraging further interaction.

• Easy Activation: Accessible in the ChatBot Customize settings, where you can enable or disable AI Suggestions as needed.

This new feature aims to optimize response relevance, enhance engagement, and ensure users find answers effectively. Perfect for customer support, FAQs, and informational bots!