Release details are as follows:

1. Team Management & Lead/Chat Auto-assignment

• Department Creation & Business Hours Setup:

  • Introduced a feature allowing the creation of custom departments to organize teams efficiently.
    

    

  • Enabled business hours setup for each department, ensuring optimized and timed chat and lead assignments for different shifts.
    
    

    

• Assign Chat Component for WhatsApp Bot:

  • A new Assign Chat component was added to the WhatsApp Bot's canvas.

  • This feature allows automated chat assignment to custom users based on predefined criteria, ensuring smoother and faster lead handling.

2. Redirect Component for All Services and Multiple Flows on Website

• Redirect Flow Component for Website & Social Bots:

  • Introduced a Redirect Flow component available for Website Bots and all social bots (e.g., Facebook, Instagram).

  • This component enables seamless redirection between different flows within a single bot, improving user navigation and engagement.

• Multiple Flows Functionality for Website Bot:

  • Enabled Multiple Flows functionality specifically for Website Bots.

  • This update allows businesses to create and manage multiple conversation flows within a single Website Bot, tailoring conversations to varied customer needs.

3. Masking Attributes

• Masking Attributes for Custom Users & Agents:

  • Implemented an option to mask sensitive attributes within user data fields.

  • This feature is available for custom users and agents, ensuring that confidential data is hidden and secure in chat records and user profiles.