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The BotPenguin Roadmap is a clear guide to our platform’s upcoming features, improvements, and long-term plans. It provides an overview of where we’re heading and what’s in store for our partners and users.

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Introduce a dedicated user role that allows team members (e.g., supervisors) to view chats without impacting metrics, assignment status, or chat count.

View-Only Role Without Affecting Chat Count

Yuvraj Singh

BotPenguin

View-Only Role Without Affecting Chat Count

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