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Enhancements

Fixed

botpenguin

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1 | Queued

2 | Planned

3 | In Progress

4 | QA/UAT

Released

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5 | Released (Beta)

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New Feature

The BotPenguin Roadmap is a clear guide to our platform’s upcoming features, improvements, and long-term plans. It provides an overview of where we’re heading and what’s in store for our partners and users.

1 | Planned

2 | In Progress

3 | QA/UAT

4 | Released (Beta)

BotPenguin Roadmap

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Enable sound alerts when a user requests live chat. This ensures agents are notified even if the platform tab isn't active, improving responsiveness and reducing missed conversations.

Sound Notification for Live Chat Requests

Yuvraj Singh

BotPenguin

Sound Notification for Live Chat Requests

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