Please note that this feature is currently not available. We truly appreciate you taking the time to share this feature request with us. We will add this to our roadmap, evaluate its feasibility, and prioritize it based on broader customer demand and platform alignment.
Additionally, there is currently an indirect workaround available. I am assuming you are referring to scenarios where the chat session times out after being transferred to a live agent or when the user closes the chatbot conversation. In such cases, the live agent can manually transfer the conversation back to another flow containing only the Feedback component, which can then be used to collect the customer rating or feedback.
If this workaround fits your use case, that would be great. Otherwise, please rest assured that we have noted your requirement and will consider it for future enhancements.
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Yuvraj Singh
Thanks for the feedback, Mako!
Please note that this feature is currently not available. We truly appreciate you taking the time to share this feature request with us. We will add this to our roadmap, evaluate its feasibility, and prioritize it based on broader customer demand and platform alignment.
Additionally, there is currently an indirect workaround available. I am assuming you are referring to scenarios where the chat session times out after being transferred to a live agent or when the user closes the chatbot conversation. In such cases, the live agent can manually transfer the conversation back to another flow containing only the Feedback component, which can then be used to collect the customer rating or feedback.
If this workaround fits your use case, that would be great. Otherwise, please rest assured that we have noted your requirement and will consider it for future enhancements.