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Enhancements

Fixed

botpenguin

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2 | Planned

3 | In Progress

4 | QA/UAT

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New Feature

The BotPenguin Roadmap is a clear guide to our platform’s upcoming features, improvements, and long-term plans. It provides an overview of where we’re heading and what’s in store for our partners and users.

1 | Planned

2 | In Progress

3 | QA/UAT

4 | Released (Beta)

BotPenguin Roadmap

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<ul><li>Average Response Time Per Agent – Track the time each agent takes to respond after a live chat request.</li><li>Waiting Time per Service/Attendant – Show how long users wait before an agent engages, broken down by agent.</li><li>Total Conversations per Channel – Display conversation counts segmented by Website, WhatsApp, and Instagram.</li><li>Unread Messages Count – Show the total number of unread messages across all channels.</li><li>Completed Services Count – Track how many service interactions have been marked as completed.</li></ul>

Analytics Enhancement

Yuvraj Singh

Analytics Enhancement

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