This release enhances our Zendesk CRM integration by seamlessly auto-creating and updating leads from WhatsApp chats in real time, streamlining workflows and ensuring CRM data accuracy at scale.<h2 style="text-align: justify">🎉 What’s New 🎉</h2><ol><li>WhatsApp Bot – Zendesk CRM Integration EnhancementWe’ve upgraded the Zendesk integration for WhatsApp bots to make lead management smarter and more seamless. Now, new leads from WhatsApp are created more easily in Zendesk, while existing lead records are instantly updated as users interact with your bot.Key Highlights:<ul><li>Auto-capture new leads from WhatsApp conversations into Zendesk.</li><li>Update existing lead details in real-time, ensuring your CRM always has the latest info.</li><li>Flexible setup — configure sync behavior based on chat flow triggers or lead activity triggers.</li><li>Reduces manual effort while ensuring complete and accurate lead data for sales and support teams.</li></ul></li></ol><img data-width="100%" data-align="left" alt="" data-featurebase-content-key="672348178e9fe0df9269f1a6/changelog/68b5af1cfb930ed6b1235943/019905b8-757a-7fd9-8755-b6094136acf4/b64u-MDE5OTA1YjgtNzUyMi03NzEyLTlmY2UtOGQ1YzA0ZGFlOWYx.jpeg" src="https://672348178e9fe0df9269f1a6.featurebase-attachments.com/c/changelog/68b5af1cfb930ed6b1235943/019905b8-757a-7fd9-8755-b6094136acf4/b64u-MDE5OTA1YjgtNzUyMi03NzEyLTlmY2UtOGQ1YzA0ZGFlOWYx.jpeg?X-Amz-Expires=3600&amp;X-Amz-Date=20260226T160000Z&amp;X-Amz-Algorithm=AWS4-HMAC-SHA256&amp;X-Amz-Credential=DO801TYC4FCVNNEKURKM%2F20260226%2Ffra1%2Fs3%2Faws4_request&amp;X-Amz-SignedHeaders=host&amp;X-Amz-Signature=53005813acf3471eb6bbfbf89dd64e27cda23075503899d62a32ed2024b7d9e7" data-featurebase-content-filename="019905b8-7522-7712-9fce-8d5c04dae9f1">📖 Learn more: <a target="" rel="noopener noreferrer nofollow" class="link" href="https://help.botpenguin.com/botpenguin-resource-centre/how-botpenguin-works/3rd-party-apps-integrations/botpenguin-integrations/integrate-botpenguin-with-zendesk-crm">Integrate BotPenguin with Zendesk CRM</a><div data-type="horizontalRule"><hr></div>💡 We Value Your Feedback Your feedback helps shape the future of BotPenguin. Share your experience with us at <a target="_blank" rel="noopener noreferrer nofollow" class="link" href="https://updates.botpenguin.com">https://updates.botpenguin.com</a>🔧 Need help navigating the latest features? Visit our Help Center for step-by-step guides.

Release 4.1.5

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