January 14th, 2025
The release details are as follows:
Telr Payments and Peach Payments Integration
We’ve expanded the Payment Component in the WhatsApp Bot by adding Telr Payments and Peach Payments.
These new payment methods are now available in the Payment Component dropdown if enabled, offering greater flexibility for handling transactions.
Phone Number Mapping:
You can now map phone numbers in the Zendesk integration, improving customer communication and support.
Generate FAQs from Chat Transcripts:
We’ve introduced a new feature that allows you to automatically generate FAQs from chat transcripts and use them to retrain your bot, enhancing its response accuracy and effectiveness.
How to Use This Feature:
Navigate to the Inbox: Go to the Inbox section in the panel.
Select a Chat: Choose the chat for which you want to generate the transcript.
Click on ‘Autogenerate FAQs’: This will list all the FAQs generated from the selected transcript.
Proceed to the Next Step: Click on the Next button to move forward.
Select Bot and Category: Choose the bot and the relevant FAQ category for the generated questions.
Submit to Knowledge Base: Click Submit to Knowledge Base, and the FAQs will be added, retraining the bot with the new data.