January 14th, 2025

Release 3.9.3

The release details are as follows:

New Payment Integrations

  1. Telr Payments and Peach Payments Integration

    • We’ve expanded the Payment Component in the WhatsApp Bot by adding Telr Payments and Peach Payments.

    • These new payment methods are now available in the Payment Component dropdown if enabled, offering greater flexibility for handling transactions.

Zendesk Integration Enhancement

  • Phone Number Mapping:

    • You can now map phone numbers in the Zendesk integration, improving customer communication and support.

AI Training Feature

  • Generate FAQs from Chat Transcripts:

    • We’ve introduced a new feature that allows you to automatically generate FAQs from chat transcripts and use them to retrain your bot, enhancing its response accuracy and effectiveness.

      How to Use This Feature:

      1. Navigate to the Inbox: Go to the Inbox section in the panel.

      2. Select a Chat: Choose the chat for which you want to generate the transcript.

      3. Click on ‘Autogenerate FAQs’: This will list all the FAQs generated from the selected transcript.

      4. Proceed to the Next Step: Click on the Next button to move forward.

      5. Select Bot and Category: Choose the bot and the relevant FAQ category for the generated questions.

      6. Submit to Knowledge Base: Click Submit to Knowledge Base, and the FAQs will be added, retraining the bot with the new data.