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botpenguin

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New Feature

The BotPenguin Roadmap is a clear guide to our platform’s upcoming features, improvements, and long-term plans. It provides an overview of where we’re heading and what’s in store for our partners and users.

1 | Planned

2 | In Progress

3 | QA/UAT

4 | Released (Beta)

BotPenguin Roadmap

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Enable backend or automated methods to change conversation status and reassign agents without needing user interaction. Useful for workflow automation and efficient queue management.

Auto-Update Conversation Status and Assignment

Yuvraj Singh

BotPenguin

Auto-Update Conversation Status and Assignment

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