We’ve rolled out a fresh wave of updates focused on enhancing user experience across the board. From powerful improvements to WhatsApp templates, to the launch of a centralized Help Center designed to simplify user support— this release ensures end-users gain better control, visibility, and value.

🎉 What’s New 🎉

1. 📲 Smarter WhatsApp Templates: ✨

We’ve upgraded WhatsApp template capabilities to give you more flexibility and use cases:

• You can now create authentication templates to securely send one-time passwords (OTPs) to users.

  

• Under the marketing category, templates can now include single product catalogue items, allowing you to showcase and share a specific product with users directly!

  

• You can also add multiple Call-to-Action (CTA) and Quick Reply buttons in the same template — giving users more ways to respond or engage, all from a single message.

  

📘 Learn how using our help documentation.

2. 🆘 New Help Center + Dashboard Enhancements: 📚

We’ve introduced a brand-new Help Center tab — your go-to hub for raising tickets, reporting bugs, exploring BotPenguin, and staying connected through all our social media channels. Keep an eye out — more exciting updates are on the way, including support documents and help videos! Plus, we’ve refreshed the dashboard UI to make your experience more intuitive and engaging.

🛠️ Bug Fixes 🛠️

We’ve made key improvements to the AI for smarter, more reliable responses — it now handles missing data better and ensures users get accurate fallback answers from the knowledge base when needed.

💡 We Value Your Feedback
Your feedback helps shape the future of BotPenguin. Share your experience with us at https://updates.botpenguin.com

🔧 Need help navigating the latest features? Visit our Help Center for step-by-step guides.