September 2nd, 2026
This release makes it easier to train your Chatbots, identify and resolve LLM API key issues, and gives Partners greater control over how their platform looks, feels, and communicates with customers.
🎉 What's New 🎉
🧠 Enhanced AI Training🧠
Training your Chatbot is now more flexible, with new ways to add and manage knowledge through Text Snippets, File URLs, Markdown files, and MCP. The new Overview gives you a clear picture of your training setup, including how much data has been added, what your Chatbot has been trained on, and the current training status.
🔑 Smarter LLM API Key Insights🔑
When an LLM API key has an issue, the platform now clearly identifies the affected key and provides guidance on what needs to be fixed. Users can also reverify the key at any time to check its status.
🎨 Customizable Loading Experience🎨
The loading experience is no longer limited to a single default style. Partners can now choose from over 60 loading animation styles, customize the colour, and replace the “Breathe In, Breathe Out” text with their own message. This gives Partners greater flexibility to customize the experience across their white-label platforms.
📝 More Flexible Sign-Up Experience📝
Partners now have greater control over their sign-up experience. They can choose which information to collect from new users and configure the sign-up steps.
📧 Partner Email Customization📧
Partners can now customize how customer emails look and what they contain. They can add their logo, brand colours, footer details, and social links, create custom email templates, and choose which events trigger emails, all from one place.
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August 24th, 2026
This release brings AI Agents to Facebook, giving businesses another powerful way to connect, engage, and assist customers where conversations are already happening.
🎉 What's New 🎉
🤖 AI Agents Now Available on Facebook 🤖
Businesses can now bring the full power of AI Agents to Facebook, enabling smarter conversations that can understand customer needs, make decisions, and take the right actions as the conversation progresses.
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August 12th, 2026
This release focuses on giving businesses more control over integrations, account security, and customer data. Businesses can now manage API tokens from one place, connect Magento stores with WhatsApp Chatbots, use HubSpot through MCP, manage personal data requests, and access SendGrid as an additional email provider.
🎉 What's New 🎉
🔐 Secure API Token Management 🔐
API tokens can now be generated, regenerated, and revoked from one place, with centralized activity logs for better visibility. For added security, newly generated tokens are displayed only once.
🔗 HubSpot MCP Integration 🔗
HubSpot accounts can now be securely connected through the MCP integration using OAuth, giving businesses access to available HubSpot MCP tools directly within BotPenguin.
🛒 Magento Integration for WhatsApp Chatbots 🛒
Magento stores can now be connected with WhatsApp Chatbots to send automated follow-up messages to customers, similar to the existing Shopify and WooCommerce integrations.
🛡️ Manage Your Account & Data 🛡️
A new Manage Account and Data section is now available under My Account, allowing users to request an export of their personal data or request deletion of specific data categories.
📧 SendGrid Integration for Partners 📧
Partners can now use SendGrid as an email-sending provider alongside AWS SES. The integration also includes health monitoring to notify partners by email if an issue is detected.
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August 3rd, 2026
This release focuses on making WhatsApp conversations more natural and automated. Businesses can now re-engage inactive contacts automatically and create smoother AI conversations by responding directly to customer messages
🎉 What's New 🎉
⏰ Smart Follow-ups with Inactivity Flow Triggers ⏰
WhatsApp Chatbots can now automatically follow up when a contact goes quiet. Simply set an inactivity condition, choose the wait time, and select the Chatflow to run.
💬 Direct AI Responses Without an Intro Message 💬
The AI Response component can now reply directly to a contact's last message without sending an introductory message via WhatsApp Chatbot, creating a more natural and seamless conversation experience.
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July 27th, 2026
This release makes it easier to get started with Telegram and Microsoft Teams bots, while adding Calendly appointment scheduling for WhatsApp bots to help businesses automate customer bookings.
🎉 What's New 🎉
🤖 Easier Telegram & Microsoft Teams Chatbot Setup 🤖
Getting started with Telegram and Microsoft Teams Chatbots is now quicker and simpler. A new guided setup experience helps you create your bot with less effort, so you can get up and running faster.
📅 Calendly Appointments for WhatsApp Chatbots 📅
WhatsApp Chatbots can now connect with Calendly, allowing businesses to create, reschedule, and cancel one-on-one appointments directly through automated conversations.
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June 29th, 2026
This release focuses on expanding AI capabilities, improving automation workflows, and delivering a more intuitive platform experience. Businesses can now leverage smarter AI memory, deploy AI Agents over phone calls, streamline lead management with Odoo, automate appointment-based journeys, and enjoy a more guided onboarding experience across the platform.
🎉 What's New🎉
🧠 Smarter AI Memory 🧠
AI Agents and chatbots can now remember previous conversations and customer information for more personalized interactions. Businesses can choose between Mem0 or BotPenguin's native in-memory option based on their requirements.
🔗 New Odoo Integration 🔗
Website and WhatsApp Chatbots can now be integrated with Odoo CRM, making it easy to capture leads and keep customer data synchronized.
📞 AI Agents Can Now Handle Phone Calls 📞
AI Agents can now be deployed using phone numbers, allowing customers to call AI Agents, and enabling businesses to initiate calls directly from the Inbox. Supported providers include both Twilio and Plivo.
🎨 Refreshed Canvas Experience 🎨
The Canvas Builder has been refreshed with a cleaner interface and improved usability. The Install Bot button has been moved to the bottom action bar, Classic Builder is now accessible from the bottom toolbar, and new components can be added directly using the "+" button on the canvas, making bot building faster and more intuitive.
🌐 Improved Website Bot Installation Experience 🌐
The Website Bot installation flow has been redesigned with a cleaner interface, making it easier to complete setup and deploy bots on websites.
📅 Smarter Appointment & Drip Campaign Automation 📅
The Google Appointment component is now available for Instagram and Facebook bots, and drip campaigns can now be triggered automatically based on appointment scheduling events.
🚀 Guided Product Tours for Key Modules 🚀
Interactive product tours are now available across key modules, helping new users explore features faster and get started with confidence.
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June 16th, 2026
This release focuses on improving customer engagement and conversation flexibility on Instagram. Businesses now have greater control over how AI Agent conversations begin, helping create more natural customer interactions while delivering a more tailored messaging experience across Instagram conversations.
🎉 What's New🎉
🚀 AI Agent Introductory Message Control Now Available on Instagram 🚀
Businesses can now choose whether conversations begin with a predefined message or allow the AI Agent Component to respond immediately, providing greater flexibility in designing customer interactions and creating a more seamless engagement experience on Instagram.
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June 9th, 2026
This release focuses on improving platform reliability, security, account management, and integration flexibility. Customers can now access a broader range of AI models through a single integration, secure their accounts with Multi-Factor Authentication, benefit from a more resilient subscription experience, and gain greater flexibility in how bots are managed and presented to end users.
🎉 What's New🎉
🔐 Enhanced Account Security with Multi-Factor Authentication (MFA) 🔐
Multi-Factor Authentication is now available across the platform. Accounts can be secured using either email verification or an authenticator app, providing an additional layer of protection against unauthorized access.
Help Doc: Multi-Factor Authentication
🔄 Improved Subscription Renewal Experience 🔄
The subscription renewal experience has been enhanced with automatic payment retries and proactive email notifications to help prevent service interruptions caused by failed renewal payments. Active subscriptions retain a payment method to support uninterrupted renewals.
🤖 One Connection, Multiple AI Models — Now with OpenRouter 🤖
OpenRouter is now available as a new AI integration option, providing access to multiple leading AI models through a single connection. This makes it easier to switch between models without managing separate integrations.
🏷️ Separate Internal and Customer-Facing Bot Names 🏷️
Website Bot names used for internal management can now be different from the names displayed to end users. This provides greater flexibility in organizing bots while maintaining a consistent customer-facing experience.
🔗 Improved GoHighLevel Integration Experience 🔗
The GoHighLevel integration setup process has been streamlined, making it easier to connect accounts and maintain reliable integration workflows with fewer setup-related issues.
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May 22nd, 2026
This release introduces improvements across website training and overall platform usability, making it easier to keep website training updated and manage URL-based training workflows more efficiently.
🎉 What’s New 🎉
📢Website Training — Easier URL Updates & Auto-Resync📢
Website training is now easier to keep updated. Users can schedule automatic refreshes for website URLs, upload training URLs through CSV/XLSX files, train multiple single URLs together, and exclude specific sub-sections from full website training whenever needed.
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May 13th, 2026
This release introduces better broadcast recovery and retry management, making it easier to identify failed recipients and take corrective actions directly from broadcast insights.
🎉 What’s New 🎉
📢Smarter Broadcast Failure Management📢
You can now view detailed failure reasons for failed broadcast recipients directly from broadcast analytics. Failed messages can be retried individually or in bulk, and failed recipient lists can be exported for further analysis or re-engagement.
Additionally, exported failed recipients can now be reused to create a new broadcast campaign, helping streamline follow-up communication workflows.
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