We’re excited to introduce a set of enhancements focused on improving integrations, message configuration, and overall platform usability. These updates are designed to give you better visibility, smoother workflows, and more guidance across key areas of the platform.

What’s New 🎉

📊 Bitrix24 Integration Enhancements

We’ve improved how BotPenguin works with Bitrix24 to make your workflows smoother and more reliable.

Key Highlights:

• Updates applied across Integration, Inbox, and Dashboard for better consistency.

• Fixed issues with the Bitrix24 logo display.

• Improved how WhatsApp templates work within Bitrix24 workflows.

• Resolved issues related to leads handling.

  

Doc Link: Integrate BotPenguin with Bitrix24

🎯 Richer Lead Details for Click-to-WhatsApp Conversations

We’ve improved how Click-to-WhatsApp message details are captured and displayed, giving you better context for incoming leads. Headline and body details from the ad are now visible directly in the Inbox, helping you better understand user intent during conversations.

Doc Link: Setting up Click-to WhatsApp Ads

🤖 Quick Access to AI Agent Help Content

We’ve made it easier to access help resources directly within AI Agent settings by updating help documentation links, with improvements implemented through the Help Doc Service.

Doc Link: Creating AI Agents in BotPenguin

💡 We Value Your Feedback
Help us keep improving! Share your thoughts at: https://updates.botpenguin.com

🔧 Need assistance with this update?

• Access instant support via our Support Bot

• Explore our Help Center for detailed guides