We’re excited to introduce a set of enhancements focused on improving integrations, message configuration, and overall platform usability. These updates are designed to give you better visibility, smoother workflows, and more guidance across key areas of the platform.

What’s New 🎉

📊 Bitrix24 Integration Enhancements

We’ve improved how BotPenguin works with Bitrix24 to make your workflows smoother and more reliable.

Key Highlights:

• Updates applied across Integration, Inbox, and Dashboard for better consistency.

• Fixed issues with the Bitrix24 logo display.

• Improved how WhatsApp templates work within Bitrix24 workflows.

• Resolved issues related to leads handling.

  

Doc Link: Integrate BotPenguin with Bitrix24

🎯 Richer Lead Details for Click-to-WhatsApp Conversations

We’ve improved how Click-to-WhatsApp message details are captured and displayed, giving you better context for incoming leads. Headline and body details from the ad are now visible directly in the Inbox, helping you better understand user intent during conversations.

Doc Link: Setting up Click-to WhatsApp Ads

🤖 Quick Access to AI Agent Help Content

We’ve made it easier to access help resources directly within AI Agent settings by updating help documentation links, with improvements implemented through the Help Doc Service.

Doc Link: Creating AI Agents in BotPenguin

💡 We Value Your Feedback
Help us keep improving! Share your thoughts at: https://updates.botpenguin.com

🔧 Need assistance with this update?

• Access instant support via our Support Bot

• Explore our Help Center for detailed guides

We’re excited to introduce an interface enhancement focused on improving navigation efficiency and overall user experience. This update streamlines bot management and enables faster access to key sections across the platform.

🎉 What’s New 🎉

🧭 Secondary Sidebar for Bots
We’ve added a new Secondary Sidebar to make bot navigation faster and easier. You can now switch between different bot sections in just one click, helping you manage your bots more smoothly and efficiently.

💡 We Value Your Feedback
Help us keep improving! Share your thoughts at: https://updates.botpenguin.com

🔧 Need assistance with this update?

• Access instant support via our Support Bot

• Explore our Help Center for detailed guides

We’re excited to introduce new enhancements focused on better regional control, smarter AI capabilities, improved payment flexibility, and stronger automation workflows. This release empowers partners and businesses with greater configuration control and more powerful bot performance across platforms.

🎉 What’s New 🎉

🌍 Service Region Management

Partners can now control which countries are enabled across their account and define a default country for workflows. This ensures better regional targeting, cleaner signup flows, and controlled phone code visibility across the platform.

Doc link: Service Regions Management

🤖 Latest ChatGPT LLM Models Added

Website , Agents and Social Bots now support the latest AI models, including GPT-5.1, GPT-5.1 Chat, GPT-5.2, and GPT-5.2 Chat. These models provide improved reasoning, better contextual understanding, and enhanced response quality.

Doc Link: How to Use New LLM Models

💳 Worldpay Payment Method Integration

Worldpay has been added as an additional payment method for the WhatsApp Bot. Users can now securely process payments directly within WhatsApp conversations for a smoother transactional experience.

Doc Link: How to Configure Worldpay for WhatsApp Bot

📱 Mobile Installation Script Upgrade

Android and iOS installation scripts have been upgraded from the legacy version to the new v2 script URL. This ensures improved compatibility, better performance, and a more reliable mobile bot installation experience.

Doc Link: Mobile Installation Guide

🔗 Live Chat API Enhancement

Website Bot live chat now supports triggering multiple configured third-party APIs automatically after chat completion. This enables seamless lead syncing and workflow automation across integrated platforms.

Doc Link: How to Configure Live Chat API Automation

💡 We Value Your Feedback
Help us keep improving! Share your thoughts at: https://updates.botpenguin.com

🔧 Need assistance with this update?

• Access instant support via our Support Bot

• Explore our Help Center for detailed guides

We’re excited to introduce a powerful update focused on smarter scheduling and more timely customer engagement. This release enhances appointment management across your chatbot and enhance your chatflow , while giving your WhatsApp campaigns greater control and relevance—helping you deliver seamless, well-timed experiences to your users.

🎉 What’s New 🎉

📅 Google Appointment Bookings, Simplified

Managing appointments is now easier and more intuitive than ever:

• Create, reschedule, and cancel appointments directly from both the dashboard and chatbot

• View and track all appointments in one place through the Inbox

• Ensure better coordination and visibility for your team and customers

Doc Link: Google Calendar Appointment Component

💬 Smarter WhatsApp Drip Campaigns

Engage users at the right moment with enhanced WhatsApp automation:

• Introduced an Exit Flow to gracefully stop campaigns when needed

• Added appointment-based reminders to notify users before or after their scheduled appointments

• Deliver more relevant, timely messages that improve engagement and reduce no-shows

Doc Link: Appointment Drip Campaign Setup

This update is designed to help you automate smarter, stay organized, and create more meaningful customer interactions—right when they matter most 🚀

💡 We Value Your Feedback
Help us keep improving! Share your thoughts at: https://updates.botpenguin.com

🔧 Need assistance with this update?

• Access instant support via our Support Bot

• Explore our Help Center for detailed guides

We’re excited to roll out a new release, packed with powerful upgrades to make your automation smarter, more flexible, and easier to launch than ever. This update brings seamless WhatsApp coexistence, smarter AI models, enhanced agent customization, and a smoother Website Bot onboarding experience—all designed to help you scale faster with confidence.

🎉 What’s New 🎉

1. WhatsApp Coexistence Made Easy 💬

Activate WhatsApp automation using your existing WhatsApp Business number! Seamless setup with zero disruption.

Doc link: How to Create a WhatsApp Bot using Coexistence

2. Smarter AI with New ChatGPT Models 🤖

Your AI Agents just got an intelligence boost! We’ve added the latest ChatGPT models, including 5.1, 5.1 Chat, 5.2, and 5.2 Chat to deliver more accurate responses, better reasoning, and improved performance across conversations.

Doc Link: How to use new ChatGPT Models

3. Enhanced AI Agent Customization 🎨

Personalize your AI Agents like never before:

• Upload custom fonts directly within AI Agents.

Doc Link: How to Import Fonts on AI Agents

• Enable the new AI Disclaimer option for transparent user interactions.

Doc link: How to Add a Disclaimer Message in AI Agents

4. Faster Website Bot Onboarding 🌐

Getting started is now effortless! Our new guided onboarding flow simplifies Website Bot setup and installation, helping you go live in minutes with a smooth, step-by-step experience.

Doc link: How to Make a Website Bot

💡 We Value Your Feedback
Help us keep improving! Share your thoughts at: https://updates.botpenguin.com

🔧 Need assistance with this update?
Visit our Help Center for quick guides and troubleshooting support.

We’re excited to announce this week’s BotPenguin update! To make our platform more accessible and user-friendly for a global audience, we’ve added support for Zulu, Xhosa, Sotho, and Ukrainian on the dashboard. Now, customers can navigate and use BotPenguin in their preferred language, creating a smoother and more personalized experience.

🎉 What’s New 🎉

1. BotPenguin Speaks Zulu, Xhosa, Sotho & Ukrainian:

BotPenguin is now even more global! We’ve added Zulu, Xhosa, Sotho, and Ukrainian to the dashboard, empowering users to navigate and interact with the platform in their preferred language.

💡 We Value Your Feedback
Help us keep improving! Share your thoughts at: https://updates.botpenguin.com

🔧 Need assistance with this update?
Visit our Help Center for quick guides and troubleshooting support.

We’re excited to bring you this week’s BotPenguin update! With the new Apple Login integration, signing up and accessing the platform is now faster, smoother, and more secure. Users can enjoy a seamless experience with Apple OAuth, making account access effortless for everyone.

🎉 What’s New 🎉

1. Seamless Apple Login Integration

Apple OAuth has been integrated into BotPenguin, allowing users to sign up and log in more easily using their Apple ID.

Key Highlights:

• Seamless login and signup experience via Apple OAuth.

• Reduces friction for users accessing the platform.

• Enhances security by leveraging Apple’s authentication framework.

💡 We Value Your Feedback
Help us keep improving! Share your thoughts at: https://updates.botpenguin.com

🔧 Need assistance with this update?
Visit our Help Center for quick guides and troubleshooting support.

We’re excited to roll out this week’s BotPenguin update, bringing smarter and more engaging Instagram interactions! The Instagram bot can now automatically tag usernames in comment replies, making conversations more personalized and helping you connect with your audience seamlessly. 🚀

🎉 What’s New 🎉

1. Instagram Comment Auto-Tagging

The Instagram bot can now automatically tag the username of anyone who comments on a post or reel, making engagement more personalized and seamless.

Key Highlights:

• Automatically includes the commenter’s username in bot replies.

• Works across Instagram posts and reels.

• Reduces manual tagging effort and improves user interaction.

• Enhances audience engagement by creating more contextual conversations.

📖 Learn more: How to Tag User in Instagram Reply on BotPenguin

💡 We Value Your Feedback
Help us keep improving! Share your thoughts at: https://updates.botpenguin.com

🔧 Need assistance with these updates?
Visit our Help Center for quick guides and troubleshooting support.